We provide simple and flexible customer care outsourcing
✅ 100% human
✅ 24/7 answers on all your channels
✅ Native and local agents 🇬🇧 🇫🇷 🇪🇸 🇩🇪
✅ Onboarding within 1 to 2 weeks
We can be ready within a week.
All your tickets are answered by our agents, real humans empowered by our proprietary technology enabling them to increase quality and efficiency.
Thanks to our customer care experience, we can support all your processes, even the most complex! We ensure rigorous selection and training of our agents and have constant quality assurance and quality control processes in place.
Efficiency is the first thing the customers expect from excellent support service. We provide a simple and flexible solution to turn your customers into 5-star fans
We provide real-time, granular data right on your dashboard. Get insightful analytics allowing you to improve your customer experience, reduce your contact rate and increase sales.
We have a decrease in our response times of minus 80%, all this while increasing our working hours!
Our customer satisfaction increased to 98% thanks to Onepilot.
The average response time is 20 minutes and our recontact rate decreased to 5%.
backend, payment, logistic and more
At the moment, we support French, German, Spanish and English. More languages to come.
No, you only pay for the monthly plan (€/£199 per month) + per ticket (from €/£2.15 per ticket). There's no minimum volume required, no commitment, and no set-up fees.
We use a shared Slack channel to communicate. If you don't use Slack, your account manager is always available via email or phone. You can track in real-time your costs and other useful statistics on your dashboard.
You have access to your knowledge base through your dashboard. You can edit a process there anytime or simply contact your account manager.
It's simple! We set up an onboarding call with you (max 1.5h) and your account manager will ask you a list of questions to cover all important points, like your way of working and tone of voice. With all the answers you give us and your existing documentation (if you have some), your account manager will build your knowledge base. You can always edit it, anytime. After that, we train our agents and we're up to speed in 48h. If there's something we're unsure of, we'll be in touch right away to make sure everything is resolved as fast as possible.
Onepilot is perfectly suitable as a complement to your agents. We can handle your support full time or just during slots you define on your dashboard (peak activity, night, week-ends...). You have full control of how you want to use our service.
Yes! That's our jam 🙂