Delight your customers with Onepilot. 100% of our answers are made by our truly human support heroes, empowered by our technology. That's our secret.
All your tickets are answered by our support heroes, real humans empowered by our proprietary technology enabling them to increase quality and efficiency.
Our experienced team has put in place processes to ensure rigorous selection and training of our heroes. We have constant quality assurance and quality control processes in place.
Our agents turn into support heroes thanks to our proprietary technology allowing them to quickly get up to speed with your tools and processes. Changing a process? You remain in control and have access to your knowledge base, or just Slack your account manager.
Onepilot provides granular data available in real-time on your dashboard. Get insightful analytics allowing you to improve your customer experience, reduce your contact rate and increase sales.
We support all your ticketing tools, with no tech integration: Zendesk, Intercom, Gorgias, Freshdesk, Aircall, Kustomer, HelpScout, Front, AgoraPulse, Hootsuite, Hubspot, Crisp, Jira, Ringover, Salesforce, Trello and many more.
We support all your back-office tools, with no tech integration: MangoPay, Recharge, Stripe, Prestashop, Shopify, Magento, Woocommerce, Bold, PayPal, Be2Bill-Dalenys, ProcessOut, Urbantz, Presto, Shipup and many more.
We support all your processes, even the most complex. These are some examples of processes we handle for our clients: order management, refunds, ID validation, subscriptions management, technical support, user management, social media moderation and many more.
All our agents are humans and turn into support heroes with the help of our technology. All your answers will be done by humans, from France. They are all carefully selected, trained and managed to ensure consistent high quality.
At the moment, we only support French and English. More languages including Spanish, German and Italian are coming soon, contact us to hear more.
No, you only pay for the monthly plan (199€/mo) + per ticket (from 2.15€/ticket). There's no minimum volume required and no commitment or no set-up fees.
We use a shared Slack channel to communicate. If you don't use Slack, your account manager is always available via email or phone. You can track in real-time your costs and many more other analytics on your dashboard.
You have access to your knowledge base through your dashboard, you can edit a process there anytime or simply contact your account manager.
It's very easy, we set up an onboarding call with you (max 1.5h) and your account manager will ask you a bunch of questions, your way of working and tone of voice. With all the answers you give us and your existing documentation (if you have some), your account manager will build your knowledge base. You can always edit it, anytime. After that, we train our heroes and we're up to speed in 48h. As always in the beginning, if we don't know, we may contact you and then, we know!
Onepilot is perfectly suitable in complement to your agents. We can handle your support full time or just during slots you define on your dashboard (peak activity, night, week-ends...).