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The customer care your clients deserve

Delight your customers with Onepilot. Our secret sauce? 100% of our answers are made by our truly human support heroes, empowered by our technology.

We support all ticketing softwares and tools

All your channels: emails, messages, voice, chat, social media and more
All your tools: backend, payment, logistic and more

Truly human customer care

All your tickets are answered by our support heroes, real humans empowered by our proprietary technology enabling them to increase quality and efficiency.

Human answers

Customisation guaranteed

Live from France 🇫🇷

Quality is our priority

Thanks to our customer care experience, we have designed processes to ensure rigorous selection and training of our heroes. We have constant quality assurance and quality control processes in place.

Driven by quality

Experienced support team

Management included

Driven by our proprietary technology

Our agents turn into support heroes thanks to our proprietary technology allowing them to quickly get up to speed with your tools and processes. Changing a process? You remain in control and have access to your knowledge base, or just Slack your account manager.

Knowledge Base as a Service

Proprietary tech

Transparent

Data you can use to grow your business

Onepilot provides real-time, granular data right on your dashboard. Get insightful analytics allowing you to improve your customer experience, reduce your contact rate and increase sales.

Insightful analytics

Stay close to your clients

Real-time data

FAQ

Which ticketing software do you support?

We support all your ticketing tools, without the hassle of lengthy integration: Zendesk, Intercom, Gorgias, Freshdesk, Aircall, Kustomer, HelpScout, Front, AgoraPulse, Hootsuite, Hubspot, Crisp, Jira, Ringover, Salesforce, Trello and many more.

Which back-office tools do you support?

We support all your back-office tools, without the hassle of lengthy integration: MangoPay, Recharge, Stripe, Prestashop, Shopify, Magento, Woocommerce, Bold, PayPal, Be2Bill-Dalenys, ProcessOut, Urbantz, Presto, Shipup and many more.

Which processes can you manage?

We support all your processes, even the most complex. These are some examples of processes we handle for our clients: order management, refunds, ID validation, subscriptions management, technical support, user management, social media moderation and many more.

Who are your agents? Where are they based?

All our agents are humans and turn into support heroes with the help of our technology. All your answers will be done by humans, from the UK (for English language tickets) and France (for French language tickets). They are all carefully selected, trained and managed to ensure consistently high quality.

Which languages do you support?

At the moment, we only support French and English. More languages including Spanish, German and Italian are coming soon, contact us to hear more.

Is there any minimum volume required or commitment?

No, you only pay for the monthly plan (€/£199 per month) + per ticket (from €/£2.15 per ticket). There's no minimum volume required, no commitment, and no set-up fees.

How do we communicate together?

We use a shared Slack channel to communicate. If you don't use Slack, your account manager is always available via email or phone. You can track in real-time your costs and other useful statistics on your dashboard.

If I change a process, how can I let you know?

You have access to your knowledge base through your dashboard. You can edit a process there anytime or simply contact your account manager.

How do I get onboard?

It's simple! We set up an onboarding call with you (max 1.5h) and your account manager will ask you a list of questions to cover all important points, like your way of working and tone of voice. With all the answers you give us and your existing documentation (if you have some), your account manager will build your knowledge base. You can always edit it, anytime. After that, we train our heroes and we're up to speed in 48h. If there's something we're unsure of, we'll be in touch right away to make sure everything is resolved as fast as possible.

Do I need to use Onepilot full time or can I use it after-hours only?

Onepilot is perfectly suitable as a complement to your agents. We can handle your support full time or just during slots you define on your dashboard (peak activity, night, week-ends...). You have full control of how you want to use our service.

Do you match my tone of voice?

Yes! That's our jam 🙂

Ready to get started?

Get started now and we're live within 48h!

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