Delight your customers with Onepilot. Our secret sauce? 100% of our answers are made by our truly human support heroes, empowered by our technology.
All your tickets are answered by our support heroes, real humans empowered by our proprietary technology enabling them to increase quality and efficiency.
Thanks to our customer care experience, we have designed processes to ensure rigorous selection and training of our heroes. We have constant quality assurance and quality control processes in place.
Our agents turn into support heroes thanks to our proprietary technology allowing them to quickly get up to speed with your tools and processes. Changing a process? You remain in control and have access to your knowledge base, or just Slack your account manager.
Onepilot provides real-time, granular data right on your dashboard. Get insightful analytics allowing you to improve your customer experience, reduce your contact rate and increase sales.
We support all your ticketing tools, without the hassle of lengthy integration: Zendesk, Intercom, Gorgias, Freshdesk, Aircall, Kustomer, HelpScout, Front, AgoraPulse, Hootsuite, Hubspot, Crisp, Jira, Ringover, Salesforce, Trello and many more.
We support all your back-office tools, without the hassle of lengthy integration: MangoPay, Recharge, Stripe, Prestashop, Shopify, Magento, Woocommerce, Bold, PayPal, Be2Bill-Dalenys, ProcessOut, Urbantz, Presto, Shipup and many more.
We support all your processes, even the most complex. These are some examples of processes we handle for our clients: order management, refunds, ID validation, subscriptions management, technical support, user management, social media moderation and many more.
All our agents are humans and turn into support heroes with the help of our technology. All your answers will be done by humans, from the UK (for English language tickets) and France (for French language tickets). They are all carefully selected, trained and managed to ensure consistently high quality.
At the moment, we only support French and English. More languages including Spanish, German and Italian are coming soon, contact us to hear more.
No, you only pay for the monthly plan (€/£199 per month) + per ticket (from €/£2.15 per ticket). There's no minimum volume required, no commitment, and no set-up fees.
We use a shared Slack channel to communicate. If you don't use Slack, your account manager is always available via email or phone. You can track in real-time your costs and other useful statistics on your dashboard.
You have access to your knowledge base through your dashboard. You can edit a process there anytime or simply contact your account manager.
It's simple! We set up an onboarding call with you (max 1.5h) and your account manager will ask you a list of questions to cover all important points, like your way of working and tone of voice. With all the answers you give us and your existing documentation (if you have some), your account manager will build your knowledge base. You can always edit it, anytime. After that, we train our heroes and we're up to speed in 48h. If there's something we're unsure of, we'll be in touch right away to make sure everything is resolved as fast as possible.
Onepilot is perfectly suitable as a complement to your agents. We can handle your support full time or just during slots you define on your dashboard (peak activity, night, week-ends...). You have full control of how you want to use our service.
Yes! That's our jam 🙂