Explore how different generations approach holiday shopping, with insights into their spending habits, preferred shopping channels, and key influences

Explore how the Voice of Customer (VoC) enhances loyalty, drives innovation, and boosts growth. Learn the benefits of customer-focused strategies and actionable insights for business success

Overcome challenges in hiring German-speaking customer care agents with strategic solutions and outsourcing

From 0 to €25M ARR in 3 years, Onepilot grew with tech-driven innovation, disciplined growth, and a culture of ownership

Discover how Onepilot helped Jonak enhance customer service while staying true to its core values.

As holiday shopping ramps up, brands prepare for record-breaking Black Friday and Cyber Monday sales, focusing on quick, responsive customer service to boost loyalty.

Discover how Onepilot helped Excelia optimize lead management, boosting engagement and driving higher conversion rates

Discover how our model of independent agents assisted by our technology enables Decathlon to offer an exceptional customer experience, even in the most unusual contexts.

Discover how WhatsApp stands out as a major asset for outsourcing customer support

From tackling seasonal fluctuations to implementing innovative solutions, explore how JOTT optimized its customer experience to thrive in the competitive retail landscape.

The rapid development of generative artificial intelligence, such as ChatGPT, has profoundly transformed the field of customer support. But can AI really replace a human agent?

The Bottle Club experienced rapid growth and this surge in demand brought operational challenges...

New customers paired with exceptional and innovative post-sales interactions to retain these will be paramount to ensure long-term success for online brands.

Discover how Quitoque leveraged Onepilot to support its customer care and increase their KPI'S.

A short overview of our partnership with Vertuoza, displaying how Onepilot can function as a business development enhancer.

Learn more about how Onepilot trained a cohort of agents to help LegalPlace on two main fronts: assisting entrepreneurs in business creation and handling status changes for companies.

Delve into our collaboration with pony, the french company redefining shared electric vehicles in France, and discover how Onepilot enabled their team to face exponential growth.

Discover how Cabaïa leveraged Onepilot to support its exponential growth and reinforce its position as an industry leader. Learn more about the underpinnings of a collaboration built to last.

From 0 to €10M ARR in 2 years: Onepilot retrospection

In this success story, discover how Heights scaled-up its team in no time to keep a high level of customer satisfaction during its last off-site

Discover how Qonto scaled up its customer service from 2 to 100 agents in a month with Onepilot to help Penta customers make the transition to Qonto

Outsourcing customer service is a strategic solution for businesses seeking cost savings, expertise, and improved customer satisfaction. Discover the secrets to achieving excellence in outsourcing

Onepilot shares its best tips to avoid the escalation of angry customers, and avoid hitting a point of no return.

Discover our new feature for our agents to have fun while using the Onepilot App!

Hiring Customer Care representatives can be a complex process and can cost you a lot if you make casting errors.

You are wondering when and how to outsource your customer service? Here are some tips and questions to help you move forward with this project

As a Head of Care, building a knowledge base for your customer care is crucial but it can be challenging. Follow these 5 keys to help you build an efficient base for your team

Learn more about our data protection and the "Onepilot Cockpit", the key to control the access and actions on your tools.

Holly Crosley, Head of E-commerce at DASH tells us how Onepilot helps her cut its customer care cost by 50% while increasing their subscriber base by 14.89%.

Check out the top 8 worst customer experiences and our tips on how to retain them.

Find out how Les Raffineurs were able to maintain a high level of customer service in the run-up to the festive season with Onepilot for the 3rd consecutive year.

Learn how Shape Republic, the #1 fitness food brand, used Onepilot to scale its customer support in a very short time while maintaining its high standards.

La Fourche is an online organic grocery shop dedicated to delivering organic products at a lower price. Their objective: to make organic food accessible and to give the power back to the users.

Maxime tells us how Lalalab has set up a system where customer service is at the heart of all activities: marketing, tech, and logistics, and where each project is carefully prepared and thought out.

Discover more about Coralie, her role, her daily tasks, and the position of head of quality in a fast-paced tech-powered company.

Coudac and Onepilot join forces to show you how to further your branding and lower your acquisition costs by working on your branding during the off-season

Our founders share with us how they achieve to grow from 0 to 2M€ ARR in less than a year

We take a look at the hard skills, soft skills and mad skills needed for customer care

Discover all the tips of Dr. Brandt to keep a high level of Customer Service during BFCM and triple their conversion rate thanks to their collaboration with Onepilot.

The startup SPRiNG puts the customer experience at the heart of its business model thanks to its partnership with Onepilot, the startup that reinvents outsourced customer service.

Among the challenges, discover our tips for hiring and training great customer care agents. Find out which tools and politics you should apply for great customer care.