Discover how we're training the best agents.

Our proprietary tool ensures that agents are perfectly trained before shifting. We're flexible: we create lessons and quizzes for you, or you can do it, should you prefer.

You’re 1min away from your best customer experience.

The problem

Spending too much time training agents?

Trained agents not autonomous?

Don't have an interface to create training or an outdated one?

Discover Onepilot Academy.

The solution

Stop wasting time on outdated tools.

A top-notch interface, so you can spend your time wisely and focus on producing the best content.

Your Academy, your choice.

1

We create trainings for you

With 500+ created, we're confident in creating the most efficient ones for your agents.

2

You create your own trainings

And we'll happily challenge them to make you benefit from our experience.

With 500+ trainings created, we know how to best prepare the agents.

See how we do it with a few figures.

3

K+

Lessons written

Based on the main elements required to start on a customer.

2

K+

Quizzes written

To test agents on any skill relevant to treat well you tickets.

98

%

Average quiz passing score

With a usual minimum requirement of 80% correct answers set by customers to pass, our agents are way above.

1.1

Average quiz try to pass

They perform well, and it's always better when it's on the first attempt.

Powering the world's best teams.

250+ customers trust us to handle 15M+ interactions per year, from next-gen startups to established entreprises.

You're in good company.

And you don't have to take our word for it.

"I have been very impressed by the capacity of Onepilot to provide consistent, high quality service to our users. They understood very fast our internal processes and have been able to deliver fast and accurate answers resulting in a 120% increase on our repeat business.“

‍Celia Lopez

Head of Customer Support, Getaround

"I have been very impressed by the capacity of Onepilot to provide consistent, high quality service to our users. They understood very fast our internal processes and have been able to deliver fast and accurate answers resulting in a 120% increase on our repeat business.“

‍Celia Lopez

Head of Customer Support, Getaround

"I have been very impressed by the capacity of Onepilot to provide consistent, high quality service to our users. They understood very fast our internal processes and have been able to deliver fast and accurate answers resulting in a 120% increase on our repeat business.“

‍Celia Lopez

Head of Customer Support, Getaround

"Onepilot helped us to build a very efficient knowledge base where their agents can easily find relevant use cases, thanks to a clear architecture and elaborate AI predictions. That truly increases their efficiency on a daily basis!”

Eva Spreters

Customer Success Manager, Pony

"Onepilot helped us to build a very efficient knowledge base where their agents can easily find relevant use cases, thanks to a clear architecture and elaborate AI predictions. That truly increases their efficiency on a daily basis!”

Eva Spreters

Customer Success Manager, Pony

"Onepilot helped us to build a very efficient knowledge base where their agents can easily find relevant use cases, thanks to a clear architecture and elaborate AI predictions. That truly increases their efficiency on a daily basis!”

Eva Spreters

Customer Success Manager, Pony

"The tech DNA of Onepilot, a hyper-growth start-up, means that there is more flexibility and speed of execution in the service compared with more traditional incumbents who could not accept such a rapid increase in the number of agents in such a short space of time."

Minh-Hai Le

Senior Director Strategic Operations, Qonto

"The tech DNA of Onepilot, a hyper-growth start-up, means that there is more flexibility and speed of execution in the service compared with more traditional incumbents who could not accept such a rapid increase in the number of agents in such a short space of time."

Minh-Hai Le

Senior Director Strategic Operations, Qonto

"The tech DNA of Onepilot, a hyper-growth start-up, means that there is more flexibility and speed of execution in the service compared with more traditional incumbents who could not accept such a rapid increase in the number of agents in such a short space of time."

Minh-Hai Le

Senior Director Strategic Operations, Qonto

You’re 1min away from your best customer experience.

The problem

Spending too much time to train agents?


They're trained but continue to often ping you?


You don't have an interface to create trainings, or it's outdated?


Discover Onepilot Academy.