You'll be safe with us.
50
%
Of the customers prefer digital when looking for information or updating insurance data.
You’re 1min away from your best customer experience.
We understand Insurance's challenges.
94% of consumers believe the quality of a company's customer care influences its reputation.
Offer omnichannel experience
Make sure to be where your users need you to be.
Provide instant and round the clock support
Less than 1-hour answer via email is the new standard whilst +50% of insurance-related interactions are made over non-office hours.
Leverage good brand reputation
78% of companies believe they deliver “super experiences,” but only 8% of customers agree.
Make each interaction count
Convert prospects into clients, before upselling or cross-selling.
Manage third party
Ensure instant and round-the-clock interactions with your partners.
Ensure fast and scalable KYC/B process
To drive up acquisition, activation and retention rates.
Handle regulated process
Provide agents with the required training and level of certification to perform any specific and sensitive tasks.
What we offer for Insurance's actors.
We can support you with any basic or complex operation. Cannot find yours in the list? Get in touch with us, we'll easily adapt to your processes.
Customer identity control
KYC and KYB validation.
Account management
Creation, access, mutual exemptions, end of contract.
Claim management
L1 and L2 claim management.
Sales driven outbound missions
To generate upsell, cross-sell and maximize activation.
Contract coverage
Costs, eligibility, end-of-contract and portability.
Customer support
Customer care and onboarding.
You're in good company.
And you don't have to take our word for it.
“Onepilot is a very important partner for us. We work together to maintain the highest quality of customer service. They are highly flexible and can support us through significant scaling. We are very pleased with the partnership.“
Chloé Legrand
Care Ops, Alan
"A substantial shift from the previous outsourcing model was evident, as Onepilot assumed more ownership in various aspects, including QA, training, scheduling, monitoring productivity, and recruitment. It has made scaling up operations significantly lighter on Zego's shoulders, as Onepilot efficiently handled day-to-day pain points."
Maryia Balbachan
Commercial Operations Lead UK & Ireland, Zego
“We have been using the Onepilot solution for a year now and we are still very satisfied with the speed and quality of the agents' responses. Their dedicated team and innovative solutions have considerably improved our operational efficiency. A real added value for our company!”
Irina Razanakolona
COO, Helloasso