Your processes are in the right hands.
An easy to use knowledge base tool to give agents the keys to provide the best answers, supported by AI and our experience with more than 3K+ created.
You’re 1min away from your best customer experience.
The solution
Say goodbye to Notion or Google Docs.
These tools are great, but weren't made for efficiency on complex processes. So we launched our proprietary tool.
For customers
Documenting processes made simple.
Spending time to improve them for best agents efficiency is relevant. Struggling to use new tools isn't.
Create
We setup the most efficient knowledge base based on the documents you'll provide. You can fully delegate, or not.
Update
Processes regularly updated to unlock agent efficiency. You can fully delegate, or not.
Export
You can still have access to your knowledge base even if you leave us.
For agents
Handle tickets faster, and reduce costs.
Our proprietary Tech is there to help them provide the best service.
Find processes with AI
Our AI analyses messages and offers the best process, with a level of confidence displayed to reassure.
Automatize actions
Easy ones can be automatized to treat tickets even faster (eg. fill a Google Sheet) and challenge your costs.
Propose improvements
Agents can add comment directly in your processes to propose you improvement or highlight issues.
We created and update daily more than 300 knowledge bases.
Let's use our experience on yours?
25
K
Pages written
With a separation in pages for easier navigation.
2.3
Improvements processed per day per article
As clear processes = ticket treated faster and better CSAT, we spend the time needed to support you.
89
%
Average AI accuracy
We almost always find the best process for each message.
7
sec
Average duration to find the right process
Helped with our AI, it's a child's play!
Powering the world's best teams.
250+ customers trust us to handle 15M+ interactions per year, from next-gen startups to established entreprises.
You're in good company.
And you don't have to take our word for it.
"The tech DNA of Onepilot, a hyper-growth start-up, means that there is more flexibility and speed of execution in the service compared with more traditional incumbents who could not accept such a rapid increase in the number of agents in such a short space of time."
Minh-Hai Le
Senior Director Strategic Operations, Qonto
"Your staffing method allows you to adapt quickly to seasonal needs, offering invaluable flexibility and unprecedented responsiveness. What's more, the cost-per-ticket system offers reassuring financial transparency. We know precisely the costs associated with each interaction with our customers, which offers real visibility over the work done by the agents."
Timothée Goujon
Head of Customer Success and Customer Care, Quitoque
“Onepilot is a part of our team and is able to understand our processes and teach the agents on a day to day basis. They are experts in the things that they do because that’s what they focus on all day, everyday.”
Holly Crossley
Head of Ecommerce, DASH Water