Our 2 missions
Dust-off outsourcing standards
Outsource should be simple, flexible and transparent. See us as your internal support team, delivering the best experience.
Build a great place to work
We truly care about our employees, and it shows during our bi-annual reviews, monthly surveys, team-buildings, yearly off-site, ...
Our 5 values.
Each assessed twice a year for each employee. At Onepilot, values aren't just in a frame on a wall.
Lead by example
We have a preference for action. We do not ask other people to do things we're not willing to do.
Keep pushing to get results
We have great ambitions and deliver measurable results. We strive to get better, and to make a difference as a team.
Care, act fairly
We care for our team and our clients. We consider each opinion without bias or ego.
Be passionate, have fun
We love what we do. Our team, our mission and our product motivate us to improve every day.
Take ownership
We are curious, take initiative and hold ourselves accountable for what we do.
Onepilot in 4 figures.
110 Pilots
3 offices
In France, UK and Germany.
2.000 agents
Native and C1+.
+30M€ annual revenue
Meet some of our Pilots.
Our team is made of 110 curious, willing and passionate people who want to deliver a simple, flexible and top-notch outsourced customer experience!
Adrien Hugon
CEO & Co-founder
Lucas Bornert
COO & Co-founder
Pierre Latscha
CCO & Co-founder
Kenza El Ghadouini
CHRO & Co-founder
Robin Monnier
CIO & Co-founder
Chahinèze Akli
CFO
Sacha Béraud
CTO
Julien Bretecher
Product Manager
Manon Coquard
DPO
George Loraine
Head of Sales UK
Arthur Perrin
Account Director
Angie Teikihakaupoko
Office Manager
Camille Friboulet
Product Designer
Sarah Legaillard
Human Ressources Manager
Sami Thairi
Lead Developer
Gautier de Rougé
Sales Director
Maxime Poncet
Sales Manager
Baptiste Salvi
Head of Engineering
Florian Labat
Head of AI
Antoine de Gouvello
Account Director
Onepilot in 6 awards.
Golden use case
To reward the best Customer experience use cases (Cas d'Or du Digital).
Best outsourced customer relationship with Decathlon and Jonak.
Night of Connected Commerce
Bronze medal in "innovative supplier" in 2022.
Silver medal in "Innovative collaboration" in 2023 with Qonto
LSA Tech for Business
To reward the best technologic innovations of the year.
Service and customer experience category.
Top 100 Rising European Startups
By Vivatechnology. Retailtech & Consumer Category.
Sifted Leaderboards
Sifted 100: France & Southern Europe Leaderboard.
Sifted 100: Europe’s next-gen SaaS leaders for 2025.
LSA 100% Omnichannel Trophy
With Quitoque
