What's behind Onepilot?

What's behind Onepilot?

What's behind Onepilot?

Our story, our missions, our values, our figures.
Let's know more about us.
Outsource it quickly, in all languages and channels. Enjoy 100% native agents, 24/7, boosted by AI.

How did it all start?

With 5 e-merchants convinced that customer care is a profit center.

Obsessed with providing instant and round-the-clock answers, it was a challenge with internal resources.

Outsourcing wasn't matching our expectations, despite being expensive.

So we got an idea…

Our 2 missions

Dust-off outsourcing standards

Outsource should be simple, flexible and transparent. See us as your internal support team, delivering the best experience.

Build a great place to work

We truly care about our employees, and it shows during our bi-annual reviews, monthly surveys, team-buildings, yearly off-site, ...

Our 5 values.

Each assessed twice a year for each employee. At Onepilot, values aren't just in a frame on a wall.

Lead by example

We have a preference for action. We do not ask other people to do things we're not willing to do.

Keep pushing to get results

We have great ambitions and deliver measurable results. We strive to get better, and to make a difference as a team.

Care, act fairly

We care for our team and our clients. We consider each opinion without bias or ego.

Be passionate, have fun

We love what we do. Our team, our mission and our product motivate us to improve every day.

Take ownership

We are curious, take initiative and hold ourselves accountable for what we do.

Onepilot in 4 figures.

110 Pilots

3 offices

In France, UK and Germany.

2K agents

Native, nearshore and offshore.

+20M€ annual revenue

Powering the world's best teams.

250+ customers trust us to handle 15M+ interactions per year, from next-gen startups to established entreprises.

Powering the world's best teams.

250+ customers trust us to handle 15M+ interactions per year, from next-gen startups to established entreprises.

Meet some of our Pilots.

Our team is made of 110 curious, willing and passionate people who want to deliver a simple, flexible and top-notch outsourced customer experience!

Adrien Hugon

CEO & Co-founder

Lucas Bornert

COO & Co-founder

Pierre Latscha

CCO & Co-founder

Kenza El Ghadouini

CHRO & Co-founder

Robin Monnier

CIO & Co-founder

Chahinèze Akli

CFO

Sacha Béraud

CTO

Bastien Hullessen

CPO

Manon Coquard

DPO

George Loraine

Expansion Manager

Arthur Perrin

Account Director

Angie Teikihakaupoko

Account Manager

Camille Friboulet

Product Designer

Sarah Legaillard

Human Ressources Manager

Sami Thairi

Lead Developer

Robin Lecasble

Sales Manager Team Lead

Ichai Bouhanna

Sales Manager

Baptiste Salvi

Engineering Manager

Florian Labat

Head of AI

Antoine de Gouvello

Account Director

Onepilot in 3 awards.

Golden use case

To reward the best Customer experience use cases (Cas d'Or du Digital).

Night of Connected Commerce

Silver medal in "Innovative collaboration".

LSA Tech for Business

To reward the best technologic innovations of the year.

They tested our services. They loved it. They talk about us.

You’re 1min away from your best customer experience.

The problem

How did it all start?


With 5 e-merchants convinced that customer care is a profit center.


Obsessed with providing instant and round-the-clock answers, it was a challenge with internal resources.


Outsourcing wasn't matching our expectations, despite being expensive.


So we got an idea…