Become Customer service agent.

Become Customer service agent.

Become Customer service agent.

Join our +2K agents available to handle emails, chats, calls or social networks inquiries.
Join our +2K agents available to handle emails, chats, calls or social networks inquiries.

What do our Customer service agents do?

Help thousands of users

You will be a freelancer in charge of helping our customers’ consumers with their requests (eg. where is my order? How can I get a refund? Do you have this product in stock? …)


You'll support customers via email, chat or phone,

using tools and resources to deliver quick and accurate support.

Full flexibility

After completing e-learning trainings on your customers, you will have access to a knowledge base for each of them.


Whenever you want, you choose your customers and your working hours, day or night.

Get paid for each ticket solved

The price of each ticket depends on its complexity, handling time, and your location. It varies between 0,40€ and 2€.


Earn up to 25€/h, with an average of 15€/h.

Get help from our Tech

Our platform helps you handle tickets as quickly as possible, to increase your payout.


The Onepilot technology, and its knowledge base will enable you to respond effectively to our clients’ user requests coming in via email, chat, or call.

The profiles we're looking for.

You're comfortable with new technologies

Platforms and apps don't scare you.

You like solving problems

You’re curious & dynamic.

You like to communicate

Wether it is written communication by email and chat, or oral communication by phone.


You’ll ensure customer satisfaction with clear and friendly communication.

You’re available at least 20h/week

The application process.

Confirm your availabilities

We need to make sure it matches our current needs.

Share your video presentation

This helps us get to know you and assess your speaking skills, as you’ll be in contact with customers.

Pass our tests

We’ll verify you have the skills required through some questions.

Check your identity

Provide the information needed to sign your contract.

Meet our Customer service experts.

Florence A.

Agent since December 2022

Past experience

5 years in customer care @Teleperformance, Uber, Captel, then Subject matter expert @Cognizant

KPIs

78 113 tickets handled

96% of Quality Score

52h shifted per week

Main expertise

Ecommerce

Why Onepilot?

"Remote flexibility and payout: they even setup bonuses when we provide qualitative answers!"

Lynda B.

Agent since April 2022

Past experience

4 years in audit @Caisse d’épargne

3 years as control officer @Shine

KPIs

36 293 tickets handled

91% of Quality Score

24h shifted per week

Main expertise

Banking

Why Onepilot?

"Remote work was key for me after I moved abroad, and being able to choose my working hours"

Lucy F.

Agent since May 2022

Past experience

3 years @Uber, Air France

KPIs

28 958 tickets handled

93% of Quality Score

20h shifted per week

Main expertise

Travel

Why Onepilot?

"I love the flexibility offered by the remote policy, and being able to choose when to shift"

Florence A.

Agent since December 2022

Past experience

5 years in customer care @Teleperformance, Uber, Captel, then Subject matter expert @Cognizant

KPIs

78 113 tickets handled

96% of Quality Score

52h shifted per week

Main expertise

Ecommerce

Why Onepilot?

"Remote flexibility and payout: they even setup bonuses when we provide qualitative answers!"

Lynda B.

Agent since April 2022

Past experience

4 years in audit @Caisse d’épargne

3 years as control officer @Shine

KPIs

36 293 tickets handled

91% of Quality Score

24h shifted per week

Main expertise

Banking

Why Onepilot?

"Remote work was key for me after I moved abroad, and being able to choose my working hours"

Lucy F.

Agent since May 2022

Past experience

3 years @Uber, Air France

KPIs

28 958 tickets handled

93% of Quality Score

20h shifted per week

Main expertise

Travel

Why Onepilot?

"I love the flexibility offered by the remote policy, and being able to choose when to shift"

Mathew F.

Agent since October 2022

Past experience

8 years in customer support @Teleperformance, HCL, BCA, then Team lead and CS @Uber for 3 years

KPIs

41 285 tickets handled

93% of Quality Score

37h shifted per week

Main expertise

Mobility

Why Onepilot?

"The challenge offered by the different customers and the ability to choose between weekly and monthly payment"

Yann F.

Agent since March 2023

Past experience

4 years in customer care @Amazon, Apple

KPIs

19 902 tickets handled

95% of Quality Score

25h shifted per week

Main expertise

Technology

Why Onepilot?

"The variety of customers in the Tech industry, and the time saved with the Onepilot platform features"

Mehdi L.

Agent since April 2023

Past experience

5 years in customer service @Net Gaming group, Red Rhino, DAZN

KPIs

52 928 tickets handled

92% of Quality Score

35h shifted per week

Main expertise

Gaming

Why Onepilot?

"Working in gaming has always been my passion, so I enjoy helping players on their favorite games"

Mathew F.

Agent since October 2022

Past experience

8 years in customer support @Teleperformance, HCL, BCA, then Team lead and CS @Uber for 3 years

KPIs

41 285 tickets handled

93% of Quality Score

37h shifted per week

Main expertise

Mobility

Why Onepilot?

"The challenge offered by the different customers and the ability to choose between weekly and monthly payment"

Yann F.

Agent since March 2023

Past experience

4 years in customer care @Amazon, Apple

KPIs

19 902 tickets handled

95% of Quality Score

25h shifted per week

Main expertise

Technology

Why Onepilot?

"The variety of customers in the Tech industry, and the time saved with the Onepilot platform features"

Mehdi L.

Agent since April 2023

Past experience

5 years in customer service @Net Gaming group, Red Rhino, DAZN

KPIs

52 928 tickets handled

92% of Quality Score

35h shifted per week

Main expertise

Gaming

Why Onepilot?

"Working in gaming has always been my passion, so I enjoy helping players on their favorite games"

Anthony M.

Agent since August 2021

Past experience

12 years in customer care @Aircall, Lifen, Leboncoin

KPIs

75 861 tickets handled

95% of Quality Score

22h shifted per week

Main expertise

SaaS

Why Onepilot?

"The remote work flexibility and the attractive payout even if I'm working from another country"

Camille O.

Agent since February 2023

Past experience

3 years in social media and copy writing

KPIs

27 408 tickets handled

92% of Quality Score

32h shifted per week

Main expertise

Ecommerce

Why Onepilot?

"The team which is always present on Slack when when we need assistance on a ticket"

Steffen R.

Agent since May 2023

Past experience

7 years in customer service @Foodservice

KPIs

19 310 tickets handled

92% of Quality Score

29h shifted per week

Main expertise

Food

Why Onepilot?

"The flexibility and the possibility to be paid per week or per month, it's easier to manage my finances"