What do our Customer care agents do?
Help thousand of users
You will be a freelancer in charge of helping our customers’ consumers with their requests (eg. where is my order? How can I be refunded? Do you have this product in stock? …)
You'll support customers via email, chat or phone,
using tools and resources to deliver quick and accurate support.
Full flexibility
After completing e-learning trainings on your customers, you will have access to a knowledge base for each of them.
Whenever you want, you choose your customers and your working hours, day or night.
Get paid for each ticket solved
The price of each ticket depends on the ticket’s complexity, handling time, and your location. It varies between 0,40€ and 2€.
Earn up to 25€/h, with an average at 15€/h.
Get help from our Tech
Our platform helps you handle tickets as quickly as possible, to increase your payout.
The Onepilot technology, and its knowledge base will enable you to respond effectively to our clients’ user requests coming in via email, chat, or call.
The profiles we're looking for.
You're comfortable with new technologies
Platforms and apps aren't frightening you.
You like to solve problems
You’re curious & dynamic.
You like to communicate
Write for emails and chats, and speak for calls.
You will ensure satisfied customers with clear and friendly communication.
You’re available at least 20h/week
The application process.
Confirm your availabilities
As we need to ensure they match with our current needs.
Share your video presentation
It's important for us to get to know you, and assess your speaking skills as you'll be in contact with customers.
Pass our tests
We'll confirm you have the skills required for the job with some questions.
Check your identity
Share the information required to sign your contract.
Meet our Customer care experts.
Anthony M.
Agent since August 2021
Past experience
12 years in customer care @Aircall, Lifen, Leboncoin
KPIs
75 861 tickets handled
95% of Quality Score
22h shifted per week
Main expertise
SaaS
Why Onepilot?
"The remote work flexibility and the attractive payout even if I'm working from another country"
Camille O.
Agent since February 2023
Past experience
3 years in social media and copy writing
KPIs
27 408 tickets handled
92% of Quality Score
32h shifted per week
Main expertise
Ecommerce
Why Onepilot?
"The team which is always present on Slack when when we need assistance on a ticket"
Steffen R.
Agent since May 2023
Past experience
7 years in customer service @Foodservice
KPIs
19 310 tickets handled
92% of Quality Score
29h shifted per week
Main expertise
Food
Why Onepilot?
"The flexibility and the possibility to be paid per week or per month, it's easier to manage my finances"