Build the perfect mix between human and tech to efficiently handle 100% of tickets.
90% of tickets require to check a data or perform an action.
The remaining 10% shouldn’t even exist thanks to an FAQ or a clearer interface.
That’s why automation is not trivial and 90% of the tickets are still done by humans.
Our 2 offers to handle 100% of your tickets
Copilot
Tickets solving assistance
Boost agent productivity and improve quality by automating knowledge base processes.
Autopilot
Full ticket automation
Eligible tickets are fully automated and resolved without human intervention.
Reduce the AHT on complex tickets by a third.
See it live.
Our 4 keys to allow agent productivity jump.
Get the inquiry
Our integrations, Ticket Center and Call Center route the right ticket to the right agent, on any channel.
Get the context
Our Chrome Extension Cockpit automatically replicates agents actions.
Get the process
Our Onepilot AI-compliant Knowledge Base and Academies list all customers processes.
Improve models
Quality checks are performed using Onepilot’s proprietary tools to enhance AI models accuracy.
3rd use case
Find processes in seconds.
Your end-users' messages are read and knowledge-based processes are offered with a level of accuracy displayed.
4th use case
Get feedback.
We analyze your end-users messages to identify trends and share valuable insights.
5th use case
Identify bad-quality tickets.
Our AI helps you spend your time wisely on tickets where agents could improve their skills. No more random checking for hours.
6th use case
Pre-solve easy tickets.
Our Autopilot, can automatically answer easy tickets but is still using the agent's supervision to confirm if the offered answer is relevant. Quality before rapidity!
You're in good company.
And you don't have to take our word for it.
