Build the perfect mix between human and tech to efficiently handle 100% of tickets.
Debunking the myths about our industry
90% of tickets require to check a data or perform an action.
The remaining 10% shouldn’t even exist thanks to an FAQ or a clearer interface.
That’s why automation is not trivial and 90% of the tickets are still done by humans.
Our 4 keys to allow agent productivity jump.
Get the inquiry
Our integrations, Ticket Center and Call Center route the right ticket to the right agent, on any channel.
Get the context
Our Chrome Extension Cockpit analyzes agents actions and use it to build easier integrations and be autonomous.
Get the process
With Onepilot AI-compliant Knowledge Base and Academy.
Improve models
Quality checking performed on Onepilot proprietary tools to improve AI model accuracy.
Customer use case
Divide by 3 the AHT on complex tickets?
Let's be transparent, here is a data extract of what we were capable of for one of our customer:
See it live.
Our Autopilot is integrated with any customer ticketing tool to get the initial message, and any back-office to get ticket context.
It automatically navigates in the customer Knowledge base for the agent, saving precious time for each ticket!
Our 4 keys to allow agent productivity jump.
Get the inquiry
Our integrations, Ticket Center and Call Center route the right ticket to the right agent, on any channel.
Get the context
Our Chrome Extension Cockpit analyzes agents actions and use it to build easier integrations and be autonomous.
Get the process
With Onepilot AI-compliant Knowledge Base and Academy.
Improve models
Quality checking performed on Onepilot proprietary tools to improve AI model accuracy.
2nd use case
Optimize tickets routing.
Paired to our Ticket Center, our AI will ensure the right agent treats the right ticket, based on:
Tickets treated
Our AI takes into account the volume of tickets done by agent, but not only.
Quality Score
An agent with an higher Quality Check Score will receive tickets in prio.
CSAT
The routing priority will also be impacted if your end-users are confirming the agent work quality.
3rd use case
Find processes in seconds.
Your end-users' messages are read and knowledge-based processes are offered with a level of accuracy displayed.
4th use case
Get feedback.
We analyze your end-users messages to identify trends and share valuable insights.
5th use case
Identify bad-quality tickets.
Our AI helps you spend your time wisely on tickets where agents could improve their skills. No more random checking for hours.
6th use case
Pre-solve easy tickets.
Our Autopilot, can automatically answer easy tickets but is still using the agent's supervision to confirm if the offered answer is relevant. Quality before rapidity!
You're in good company.
And you don't have to take our word for it.
