Unleash the power of digital shopping.
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More expensive to acquire a new customer than to sell to an existing one.
You’re 1min away from your best customer experience.
We understand Ecommerce challenges.
A performant customer care can grow revenue up to 8% above market average. We guess you wouldn't mind that improvement?
Increase lifetime value
+10% in average order value and +20% repeat business for customers who chatted with you.
Reduce acquisition costs
A simple conversation makes a visitor 250% more likely to become a customer.
Be omnichannel
80% of customers contact brands via 4 different channels. Make sure to be everywhere they need you.
Provide instant answers
33% of customers will wait up to 5 minutes to get an answer.
Leverage good reviews
78% of companies believe they deliver “super experiences,” but only 8% of customers agree.
Answer requests round the clock
70% of buying decisions are made during nights and weekends. Don't miss these additional sales.
Launch new markets
Build a repeatable business and expand fast in other locations with marginal efforts.
Handle seasonal peaks
Volume of orders can go up 5x during Christmas while customers expectations increase by 2x. Are you ready?
What we offer for emerchants.
We can support you for any basic or complex operation. You don't find yours in the list? Get in touch with us, we'll easily adapt to your processes.
Account management
Creation, modification, account access or password issues, newsletter unsubscription, referral program,...
Third party management
Suppliers, logistics, payment providers, platforms, marketing,...
Order management
Confirmation, modification, editing, cancellation,…
Pre-sales reinsurance
Product information, up-sell and cross-sell,...
Abandoned cart conversion
Proactive outbound calls providing vouchers or discount codes.
Churn prevention
Proactive outbound calls to get your churned subscribers back.
Subscriptions management
Information, modification, cancellation.
Payment methods
Information, update, issues,…
Reviews management
Clients' feedback moderation.
You're in good company.
And you don't have to take our word for it.
“Onepilot is a part of our team and is able to understand our processes and teach the agents on a day to day basis. They are experts in the things that they do because that’s what they focus on all day, everyday.”
Holly Crossley
Head of Ecommerce, DASH Water
“Onepilot allows us to aim for relational excellence with best-in-class SLAs. Our collaboration perfectly matches the evolution of our processes and our multiple languages offering needs.”.
Claire Chombeau
E-Commerce & CX Manager, Decathlon
“It is game-changing to have such qualitative Customer support available on evenings and weekends. We save so much time & money, and can finally focus on our main targets. We don’t have to worry about staff training, turnover, or tedious management. It’s so easy to work with Onepilot, we simply can’t imagine the future without them now.”
Gwen Pilorget
Head of Customer Service, Cabaïa