Customer care, sales missions or KYC in all languages and channels.
The best human agents, 24/7, boosted by AI to reduce your costs up to 50%.
The solution
Unlike any partner you worked with before.
We handle your customer experience. You focus on your core business.
All your data at your fingertips
With custom dashboards and valuable insights.
Tickets treated
6 469
Security first
GPDR, ISO 18295 and our Cockpit to secure your data.
Name
Mathieu Safety
mathieu@safe.fr
Address
83 Boulevard de la Privacy 75002 Paris
Any service you need.
And much more.
Customer Care
Customer management or live operations? We've got you back.
Sales & Retention
Ready to convert your prospects and upsell your clients?
KYC
Document management and validation.
Our 9 main features. Only proprietary Tech, for impressive results.
Full ownership from the beginning to the end, with improvements launched every day. Or we can leverage your existing tools stack.
Heroes Hub
Onboard best in class agents, with a customized funnel.
Academy
Initial and continuous training, up to date on your processes.
Knowledge Base
Built and improved together to centralise your processes.
35+ languages covered. We operate where you are.
Get access to top agents to propose a the best Customer experience.
No buzzword.
A first-class AI, with real use cases.
Let's be honnest, it’s not appropriate to fully automatize your customer care.
Your users deserve a human touch. But we’ll give agents the tools to skyrocket your processes!
Optimize ticket routing
Predict which agent will best answer each ticket is complex. With more than 40M interactions handled, we built a solid experience.
Email #35342
Customer: La Redoute
Call #35341
Customer: G7
Pre-solve tickets
Our AI identifies the right ones with >85% accuracy, discover how.
Delivery issues
Return an order
Pre-sales reinsurance
Get feedback
Sentiment analysis and custom reports for continuous improvement.
Lynda N.
The car I rented just broke down and I almost had an accident!!
Identify bad quality
To spend your time wisely on tickets where agents could improve their skills.
Eric F.
Could you please send us a picture of the delivery receipt?
Answer easy tickets
With an agent supervision to confirm if the proposed answer is relevant.
Anna T.
I didn't received my order, could you please tell me where is it?
The best security certifications.
And our magic touch.
We're used handling sensitive data, your data is safe with us.
ISO 27001
Certifying that we follow the best information security practices.
ISO 18295-1
Certifying that we propose the best Customer Care services.
Cockpit
Our proprietary VPN, device management and virtual machine tracks every action performed by your agents.
GDPR
We protect all personal data, and only collect what's 100% required to treat tickets.
You're in good company.
And you don't have to take our word for it.
