"We clearly can't recruit and train agents as quickly with other service providers."
You’re 1min away from your best customer experience.
Our customer care figures.
We'll handle it well so you can focus on your core Business.
40
M
Interactions solved
Emails, calls, chats or social media, we're fluent in any channel.
1
h
Mail First Response Time
A quick answer is key to improve end users satisfaction.
1
min
Chat First Response Time
For a real conversational experience.
94
%
Inbound calls quality of service
Calls answered in less than 1 minute.
1.7
%
Escalation rate
We're also force of proposal to enhance your processes thanks to proven SOP with +250 clients.
24
/7
Availability
We're here whenever you need us.
92
%
Quality Insurance
We're answering a lot of tickets. But we do it well.
15
+
Languages covered
We operate wherever you are.
What we offer.
You can fully delegate to us or help at any step.
Quality insurance
With a minimum of 5% tickets reviewed, there's always room to improve your agents' skills. See how
Real time activity dashboard
Easy monitoring using our relevant and transparent metrics. See how
Secured connexion
Your data is in good hands, we're ISO 18295 and ISO 27001 certified and GDPR compliant.
Powering the world's best teams.
250+ customers trust us to handle 15M+ interactions per year, from next-gen startups to established entreprises.
You're in good company.
And you don't have to take our word for it.
“Onepilot is a part of our team and is able to understand our processes and teach the agents on a day to day basis. They are experts in the things that they do because that’s what they focus on all day, everyday.”
Holly Crossley
Head of Ecommerce, DASH Water
"Onepilot helped us to build a very efficient knowledge base where their agents can easily find relevant use cases, thanks to a clear architecture and elaborate AI predictions. That truly increases their efficiency on a daily basis!”
Eva Spreters
Customer Success Manager, Pony
"A substantial shift from the previous outsourcing model was evident, as Onepilot assumed more ownership in various aspects, including QA, training, scheduling, monitoring productivity, and recruitment. It has made scaling up operations significantly lighter on Zego's shoulders, as Onepilot efficiently handled day-to-day pain points."
Maryia Balbachan
Commercial Operations Lead UK & Ireland, Zego