Join the future of customer care outsourcing.

Join the future of customer care outsourcing.

Join the future of customer care outsourcing.

Join the future of customer care outsourcing.

Join the future of customer care outsourcing.

We're helping 250+ brands turn customer care into a profit center!
We're helping 250+ brands turn customer care into a profit center!
We're helping 250+ brands turn customer care into a profit center!
We're helping 250+ brands turn customer care into a profit center!
We're helping 250+ brands turn customer care into a profit center!
+25% of CSAT in 4 weeks

"Customer service teams are responding faster and better. Quality customer service is crucial to a brand's reputation. It builds consumer loyalty, which is a major challenge for e-commerce players."

+25% of CSAT in 4 weeks

"Customer service teams are responding faster and better. Quality customer service is crucial to a brand's reputation. It builds consumer loyalty, which is a major challenge for e-commerce players."

+25% of CSAT in 4 weeks

"Customer service teams are responding faster and better. Quality customer service is crucial to a brand's reputation. It builds consumer loyalty, which is a major challenge for e-commerce players."

+150 German agents onboarded in 6 weeks, 4.4/5 CSAT
+150 German agents onboarded in 6 weeks, 4.4/5 CSAT
+150 German agents onboarded in 6 weeks, 4.4/5 CSAT

"We clearly can't recruit and train agents as quickly with other service providers."

Mail First Response time < 25 min, 24/7

"What I really like is that I can access the data in real time on my dashboard to check the agents' responses and make comments directly on the platform to improve the processes if necessary."

Mail First Response time < 25 min, 24/7

"What I really like is that I can access the data in real time on my dashboard to check the agents' responses and make comments directly on the platform to improve the processes if necessary."

Mail First Response time < 25 min, 24/7

"What I really like is that I can access the data in real time on my dashboard to check the agents' responses and make comments directly on the platform to improve the processes if necessary."

The problem

It's 9x more expensive to acquire a new client than to sell to an existing one.

65% of consumers will switch to your competitor after a bad customer support experience.

But this was before.

It's 9x more expensive to acquire a new client than to sell to an existing one.

65% of consumers will switch to your competitor after a bad customer support experience.

But this was before.

It's 9x more expensive to acquire a new client than to sell to an existing one.

65% of consumers will switch to your competitor after a bad customer support experience.

But this was before.

It's 9x more expensive to acquire a new client than to sell to an existing one.

65% of consumers will switch to your competitor after a bad customer support experience.

But this was before.

  • How we helped Le Slip Français

    The problem

    Le Slip Français wanted to maintain its SLAs during activity peaks while facing +500% increase in customer care tickets.

    The results

    48

    h

    Notice to activate Onepilot in extension of Le Slip Français internal customer care teams

    36

    min

    Average first response time by mail

    <

    2

    %

    Escalation rate to Le Slip Français internal customer care team

    90

    %

    CSAT thanks to instant, efficient and round-the-clock answers

    +

    20

    %

    Internal customer team increase in NPS

  • How we helped Zego

    The problem

    Zego was looking for a reliable partner to ensure qualitative and scalable Customer experience operations.

    The results

    40

    FTE shifting 24/7

    10

    min

    Mail FRT

    1

    min

    Chat FRT

    33

    %

    Reduction in abandoned rate

    25

    %

    Onepilot contribution to on-the-floor revenue

    +

    30

    %

    Zego internal team NPS increase

  • How we helped Qonto

    The problem

    Qonto bought Penta, their german competitor. The customer service teams had to be scaled up quickly to ease the 50K customers to migrate seamlessly.

    The results

    100

    Onepilot agents were onboarded on this project in 6 weeks

    15

    min

    Mail FRT

    2

    min

    Chat FRT

    4.4

    /5

    CSAT, almost unrivalled in the Fintech or Banking sectors

    6

    %

    Reopen rate

  • How we helped Pony

    The problem

    Pony needed to offer native, 24/7 and phone based customer care to its users.

    The results

    92

    %

    Phone pick-up rate in less than 1min

    8

    Languages natively covered

    97

    %

    End-users CSAT

    92

    %

    One-touch tickets

    24

    /7

    Operations

Our customer care figures.

We'll handle it well so you can focus on your core Business.

40

M

Interactions solved

Emails, calls, chats or social media, we're fluent in any channel.

1

h

Mail First Response Time

A quick answer is key to improve end users satisfaction.

20

s

Chat First Response Time

For a real conversational experience.

95

%

Inbound calls quality of service

Calls answered in less than 30 seconds.

0.8

%

Escalation rate

We're also force of proposal to enhance your processes thanks to proven SOP with +250 clients.

24

/7

Availability

We're here whenever you need us.

92

%

Quality Insurance

We're answering a lot of tickets. But we do it well.

35

+

Languages covered

We operate wherever you are.

  • How we helped Le Slip Français

    The problem

    Le Slip Français wanted to maintain its SLAs during activity peaks while facing +500% increase in customer care tickets.

    The results

    48

    h

    Notice to activate Onepilot in extension of Le Slip Français internal customer care teams

    36

    min

    Average first response time by mail

    <

    2

    %

    Escalation rate to Le Slip Français internal customer care team

    90

    %

    CSAT thanks to instant, efficient and round-the-clock answers

    +

    20

    %

    Internal customer team increase in NPS

  • How we helped Zego

    The problem

    Zego was looking for a reliable partner to ensure qualitative and scalable Customer experience operations.

    The results

    40

    FTE shifting 24/7

    10

    min

    Mail FRT

    1

    min

    Chat FRT

    33

    %

    Reduction in abandoned rate

    25

    %

    Onepilot contribution to on-the-floor revenue

    +

    30

    %

    Zego internal team NPS increase

  • How we helped Qonto

    The problem

    Qonto bought Penta, their german competitor. The customer service teams had to be scaled up quickly to ease the 50K customers to migrate seamlessly.

    The results

    100

    Onepilot agents were onboarded on this project in 6 weeks

    15

    min

    Mail FRT

    2

    min

    Chat FRT

    4.4

    /5

    CSAT, almost unrivalled in the Fintech or Banking sectors

    6

    %

    Reopen rate

  • How we helped Pony

    The problem

    Pony needed to offer native, 24/7 and phone based customer care to its users.

    The results

    92

    %

    Phone pick-up rate in less than 1min

    8

    Languages natively covered

    97

    %

    End-users CSAT

    92

    %

    One-touch tickets

    24

    /7

    Operations

What we offer.

You can fully delegate to us or help at any step.

Agents sourcing

With +2K agents onboarded, we fine-tuned our recruitment process. See how

Agents training

We create the best custom Academy for your agents, boosted by Tech. See how

Knowledge base creation

With 250+ customers, we know how to design the most efficient one. See how

Tickets routing

To redirect the right email, call or chat to the right agent. See how

Dynamic scheduling

To allocate the right number of agents to promptly answer tickets. See how

AI suggested answers

Cut costs with quicker ticket responses, always validated by humans. See how

Quality insurance

With a minimum of 5% tickets reviewed, there's always room to improve your agents' skills. See how

Real time activity dashboard

Easy monitoring using our relevant and transparent metrics. See how

Secured connexion

Your data is in good hands, we're certified GDPR and ISO 18295.

Powering the world's best teams.

250+ customers trust us to handle 15M+ interactions per year, from next-gen startups to established entreprises.

Powering the world's best teams.

250+ customers trust us to handle 15M+ interactions per year, from next-gen startups to established entreprises.

Powering the world's best teams.

250+ customers trust us to handle 15M+ interactions per year, from next-gen startups to established entreprises.

Powering the world's best teams.

250+ customers trust us to handle 15M+ interactions per year, from next-gen startups to established entreprises.

You're in good company.

And you don't have to take our words for it.

“Onepilot is a part of our team and is able to understand our processes and teach the agents on a day to day basis. They are experts in the things that they do because that’s what they focus on all day, everyday.”

Holly Crossley

Head of Ecommerce, DASH Water

“Onepilot is a part of our team and is able to understand our processes and teach the agents on a day to day basis. They are experts in the things that they do because that’s what they focus on all day, everyday.”

Holly Crossley

Head of Ecommerce, DASH Water

“Onepilot is a part of our team and is able to understand our processes and teach the agents on a day to day basis. They are experts in the things that they do because that’s what they focus on all day, everyday.”

Holly Crossley

Head of Ecommerce, DASH Water

“Onepilot is a part of our team and is able to understand our processes and teach the agents on a day to day basis. They are experts in the things that they do because that’s what they focus on all day, everyday.”

Holly Crossley

Head of Ecommerce, DASH Water

“Onepilot is a part of our team and is able to understand our processes and teach the agents on a day to day basis. They are experts in the things that they do because that’s what they focus on all day, everyday.”

Holly Crossley

Head of Ecommerce, DASH Water

"Onepilot helped us to build a very efficient knowledge base where their agents can easily find relevant use cases, thanks to a clear architecture and elaborate AI predictions. That truly increases their efficiency on a daily basis!”

Eva Spreters

Customer Success Manager, Pony

"Onepilot helped us to build a very efficient knowledge base where their agents can easily find relevant use cases, thanks to a clear architecture and elaborate AI predictions. That truly increases their efficiency on a daily basis!”

Eva Spreters

Customer Success Manager, Pony

"Onepilot helped us to build a very efficient knowledge base where their agents can easily find relevant use cases, thanks to a clear architecture and elaborate AI predictions. That truly increases their efficiency on a daily basis!”

Eva Spreters

Customer Success Manager, Pony

"Onepilot helped us to build a very efficient knowledge base where their agents can easily find relevant use cases, thanks to a clear architecture and elaborate AI predictions. That truly increases their efficiency on a daily basis!”

Eva Spreters

Customer Success Manager, Pony

"Onepilot helped us to build a very efficient knowledge base where their agents can easily find relevant use cases, thanks to a clear architecture and elaborate AI predictions. That truly increases their efficiency on a daily basis!”

Eva Spreters

Customer Success Manager, Pony

"A substantial shift from the previous outsourcing model was evident, as Onepilot assumed more ownership in various aspects, including QA, training, scheduling, monitoring productivity, and recruitment. It has made scaling up operations significantly lighter on Zego's shoulders, as Onepilot efficiently handled day-to-day pain points."

Maryia Balbachan

Commercial Operations Lead UK & Ireland, Zego

"A substantial shift from the previous outsourcing model was evident, as Onepilot assumed more ownership in various aspects, including QA, training, scheduling, monitoring productivity, and recruitment. It has made scaling up operations significantly lighter on Zego's shoulders, as Onepilot efficiently handled day-to-day pain points."

Maryia Balbachan

Commercial Operations Lead UK & Ireland, Zego

"A substantial shift from the previous outsourcing model was evident, as Onepilot assumed more ownership in various aspects, including QA, training, scheduling, monitoring productivity, and recruitment. It has made scaling up operations significantly lighter on Zego's shoulders, as Onepilot efficiently handled day-to-day pain points."

Maryia Balbachan

Commercial Operations Lead UK & Ireland, Zego

"A substantial shift from the previous outsourcing model was evident, as Onepilot assumed more ownership in various aspects, including QA, training, scheduling, monitoring productivity, and recruitment. It has made scaling up operations significantly lighter on Zego's shoulders, as Onepilot efficiently handled day-to-day pain points."

Maryia Balbachan

Commercial Operations Lead UK & Ireland, Zego

"A substantial shift from the previous outsourcing model was evident, as Onepilot assumed more ownership in various aspects, including QA, training, scheduling, monitoring productivity, and recruitment. It has made scaling up operations significantly lighter on Zego's shoulders, as Onepilot efficiently handled day-to-day pain points."

Maryia Balbachan

Commercial Operations Lead UK & Ireland, Zego

You’re 1min away from your best customer experience.

The problem

It's 9x more expensive to acquire a new client than to sell to an existing one.

2/3 of consumers will switch to your competitor after a bad customer support experience.

But this was before.

  • How we helped Le Slip Français

    The problem

    Le Slip Français wanted to maintain its SLAs during activity peaks while facing +500% increase in customer care tickets.

    The results

    48

    h

    Notice to activate Onepilot in extension of Le Slip Français internal customer care teams