Latest guides and
news articles

Latest guides and
news articles

Latest guides and
news articles

Latest guides and
news articles

We help 250+ brands achieve measurable results.
We help 250+ brands achieve measurable results.
We help 250+ brands achieve measurable results.
We help 250+ brands achieve measurable results.

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Success stories

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Onepilot news

Leveraging Artificial Intelligence to Enhance Customer Support Agent Performance

The rapid development of generative artificial intelligence, such as ChatGPT, has profoundly transformed the field of customer support. But can AI really replace a human agent?

How Onepilot helped The Bottle Club to successfully shifted there focus from rapid growth to profitability?

The Bottle Club experienced rapid growth and this surge in demand brought operational challenges...

The Importance of the Post-Purchase Experience in 2024

New customers paired with exceptional and innovative post-sales interactions to retain these will be paramount to ensure long-term success for online brands.

Quitoque and Onepilot: 100% made in France

Discover how Quitoque leveraged Onepilot to support its customer care and increase their KPI'S.

Vertuoza and Onepilot - a success story

A short overview of our partnership with Vertuoza, displaying how Onepilot can function as a business development enhancer.

Legal innovation in action: the Onepilot effect at LegalPlace

Learn more about how Onepilot trained a cohort of agents to help LegalPlace on two main fronts: assisting entrepreneurs in business creation and handling status changes for companies.

How pony supports its rapid growth with 24/7 customer care

Delve into our collaboration with pony, the french company redefining shared electric vehicles in France, and discover how Onepilot enabled their team to face exponential growth.

Why Cabaïa "simply can’t imagine the future" without Onepilot

Discover how Cabaïa leveraged Onepilot to support its exponential growth and reinforce its position as an industry leader. Learn more about the underpinnings of a collaboration built to last.

From 0 to €10M ARR in 2 years: Onepilot retrospection

From 0 to €10M ARR in 2 years: Onepilot retrospection

Heights extends its customer care in 10 days with full flexibility

In this success story, discover how Heights scaled-up its team in no time to keep a high level of customer satisfaction during its last off-site

Qonto scale up its customer service in 1 month, in a new market, following the takeover of its competitor Penta in Germany

Discover how Qonto scaled up its customer service from 2 to 100 agents in a month with Onepilot to help Penta customers make the transition to Qonto

How to Successfully Outsource Your Customer Service in 6 steps?

Outsourcing customer service is a strategic solution for businesses seeking cost savings, expertise, and improved customer satisfaction. Discover the secrets to achieving excellence in outsourcing

How to deal with angry customers?

Onepilot shares its best tips to avoid the escalation of angry customers, and avoid hitting a point of no return.

New Feature: Agents Gamification

Discover our new feature for our agents to have fun while using the Onepilot App!

Hire the best Customer Service Representatives thanks to an efficient scorecard

Hiring Customer Care representatives can be a complex process and can cost you a lot if you make casting errors.

When and how to successfully outsource your customer service?

You are wondering when and how to outsource your customer service? Here are some tips and questions to help you move forward with this project

5 keys to build an efficient knowledge base for your customer care!

As a Head of Care, building a knowledge base for your customer care is crucial but it can be challenging. Follow these 5 keys to help you build an efficient base for your team

Outsourced customer care and data security: a winning team!

Learn more about our data protection and the "Onepilot Cockpit", the key to control the access and actions on your tools.

How DASH Water increased its subscriber count by 15% and its AOV by 14% in 3 months thanks to Onepilot?

Holly Crosley, Head of E-commerce at DASH tells us how Onepilot helps her cut its customer care cost by 50% while increasing their subscriber base by 14.89%.

Customer care: Top 8 worst customer experiences to get rid of them (and our tips for retaining them!)

Check out the top 8 worst customer experiences and our tips on how to retain them.

How an E-shop like Les Raffineurs, offering a large catalogue of products from several brands, manage the peaks of activity of its customer support?

Find out how Les Raffineurs were able to maintain a high level of customer service in the run-up to the festive season with Onepilot for the 3rd consecutive year.

SHAPE REPUBLIC: how to outsource customer support while keeping high standards?

Learn how Shape Republic, the #1 fitness food brand, used Onepilot to scale its customer support in a very short time while maintaining its high standards.

From Seed to Forest: Building La Fourche’s Customer Care

La Fourche is an online organic grocery shop dedicated to delivering organic products at a lower price. Their objective: to make organic food accessible and to give the power back to the users.

How do you offer customer service that truly builds loyalty when you are a company operating in 40 countries?

Maxime tells us how Lalalab has set up a system where customer service is at the heart of all activities: marketing, tech, and logistics, and where each project is carefully prepared and thought out.

Head Of Quality: an all-encompassing role at Onepilot

Discover more about Coralie, her role, her daily tasks, and the position of head of quality in a fast-paced tech-powered company.

How customer care can help you further your branding during off-seasons

Coudac and Onepilot join forces to show you how to further your branding and lower your acquisition costs by working on your branding during the off-season

From 0 to 2M€ ARR in less than a year: what we’ve learnt at Onepilot?

Our founders share with us how they achieve to grow from 0 to 2M€ ARR in less than a year

Customer Care agents: Must-Have Skills

We take a look at the hard skills, soft skills and mad skills needed for customer care

How Dr Brandt keeps a high level of Customer Service during BFCM?

Discover all the tips of Dr. Brandt to keep a high level of Customer Service during BFCM and triple their conversion rate thanks to their collaboration with Onepilot.

"SPRiNG: Onepilot & Aircall for 24/7 User Response"

The startup SPRiNG puts the customer experience at the heart of its business model thanks to its partnership with Onepilot, the startup that reinvents outsourced customer service.

Customer care: a profit center

Among the challenges, discover our tips for hiring and training great customer care agents. Find out which tools and politics you should apply for great customer care.

All

Tips

Success stories

Product

Onepilot news

Leveraging Artificial Intelligence to Enhance Customer Support Agent Performance

The rapid development of generative artificial intelligence, such as ChatGPT, has profoundly transformed the field of customer support. But can AI really replace a human agent?

How Onepilot helped The Bottle Club to successfully shifted there focus from rapid growth to profitability?

The Bottle Club experienced rapid growth and this surge in demand brought operational challenges...

The Importance of the Post-Purchase Experience in 2024

New customers paired with exceptional and innovative post-sales interactions to retain these will be paramount to ensure long-term success for online brands.

Quitoque and Onepilot: 100% made in France

Discover how Quitoque leveraged Onepilot to support its customer care and increase their KPI'S.

Vertuoza and Onepilot - a success story

A short overview of our partnership with Vertuoza, displaying how Onepilot can function as a business development enhancer.

Legal innovation in action: the Onepilot effect at LegalPlace

Learn more about how Onepilot trained a cohort of agents to help LegalPlace on two main fronts: assisting entrepreneurs in business creation and handling status changes for companies.

How pony supports its rapid growth with 24/7 customer care

Delve into our collaboration with pony, the french company redefining shared electric vehicles in France, and discover how Onepilot enabled their team to face exponential growth.

Why Cabaïa "simply can’t imagine the future" without Onepilot

Discover how Cabaïa leveraged Onepilot to support its exponential growth and reinforce its position as an industry leader. Learn more about the underpinnings of a collaboration built to last.

From 0 to €10M ARR in 2 years: Onepilot retrospection

From 0 to €10M ARR in 2 years: Onepilot retrospection

Heights extends its customer care in 10 days with full flexibility

In this success story, discover how Heights scaled-up its team in no time to keep a high level of customer satisfaction during its last off-site

Qonto scale up its customer service in 1 month, in a new market, following the takeover of its competitor Penta in Germany

Discover how Qonto scaled up its customer service from 2 to 100 agents in a month with Onepilot to help Penta customers make the transition to Qonto

How to Successfully Outsource Your Customer Service in 6 steps?

Outsourcing customer service is a strategic solution for businesses seeking cost savings, expertise, and improved customer satisfaction. Discover the secrets to achieving excellence in outsourcing

How to deal with angry customers?

Onepilot shares its best tips to avoid the escalation of angry customers, and avoid hitting a point of no return.

New Feature: Agents Gamification

Discover our new feature for our agents to have fun while using the Onepilot App!

Hire the best Customer Service Representatives thanks to an efficient scorecard

Hiring Customer Care representatives can be a complex process and can cost you a lot if you make casting errors.

When and how to successfully outsource your customer service?

You are wondering when and how to outsource your customer service? Here are some tips and questions to help you move forward with this project

5 keys to build an efficient knowledge base for your customer care!

As a Head of Care, building a knowledge base for your customer care is crucial but it can be challenging. Follow these 5 keys to help you build an efficient base for your team

Outsourced customer care and data security: a winning team!

Learn more about our data protection and the "Onepilot Cockpit", the key to control the access and actions on your tools.

How DASH Water increased its subscriber count by 15% and its AOV by 14% in 3 months thanks to Onepilot?

Holly Crosley, Head of E-commerce at DASH tells us how Onepilot helps her cut its customer care cost by 50% while increasing their subscriber base by 14.89%.

Customer care: Top 8 worst customer experiences to get rid of them (and our tips for retaining them!)

Check out the top 8 worst customer experiences and our tips on how to retain them.

How an E-shop like Les Raffineurs, offering a large catalogue of products from several brands, manage the peaks of activity of its customer support?

Find out how Les Raffineurs were able to maintain a high level of customer service in the run-up to the festive season with Onepilot for the 3rd consecutive year.

SHAPE REPUBLIC: how to outsource customer support while keeping high standards?

Learn how Shape Republic, the #1 fitness food brand, used Onepilot to scale its customer support in a very short time while maintaining its high standards.

From Seed to Forest: Building La Fourche’s Customer Care

La Fourche is an online organic grocery shop dedicated to delivering organic products at a lower price. Their objective: to make organic food accessible and to give the power back to the users.

How do you offer customer service that truly builds loyalty when you are a company operating in 40 countries?

Maxime tells us how Lalalab has set up a system where customer service is at the heart of all activities: marketing, tech, and logistics, and where each project is carefully prepared and thought out.

Head Of Quality: an all-encompassing role at Onepilot

Discover more about Coralie, her role, her daily tasks, and the position of head of quality in a fast-paced tech-powered company.

How customer care can help you further your branding during off-seasons

Coudac and Onepilot join forces to show you how to further your branding and lower your acquisition costs by working on your branding during the off-season

From 0 to 2M€ ARR in less than a year: what we’ve learnt at Onepilot?

Our founders share with us how they achieve to grow from 0 to 2M€ ARR in less than a year

Customer Care agents: Must-Have Skills

We take a look at the hard skills, soft skills and mad skills needed for customer care

How Dr Brandt keeps a high level of Customer Service during BFCM?

Discover all the tips of Dr. Brandt to keep a high level of Customer Service during BFCM and triple their conversion rate thanks to their collaboration with Onepilot.

"SPRiNG: Onepilot & Aircall for 24/7 User Response"

The startup SPRiNG puts the customer experience at the heart of its business model thanks to its partnership with Onepilot, the startup that reinvents outsourced customer service.

Customer care: a profit center

Among the challenges, discover our tips for hiring and training great customer care agents. Find out which tools and politics you should apply for great customer care.

All

Tips

Success stories

Product

Onepilot news

Leveraging Artificial Intelligence to Enhance Customer Support Agent Performance

The rapid development of generative artificial intelligence, such as ChatGPT, has profoundly transformed the field of customer support. But can AI really replace a human agent?

How Onepilot helped The Bottle Club to successfully shifted there focus from rapid growth to profitability?

The Bottle Club experienced rapid growth and this surge in demand brought operational challenges...

The Importance of the Post-Purchase Experience in 2024

New customers paired with exceptional and innovative post-sales interactions to retain these will be paramount to ensure long-term success for online brands.

Quitoque and Onepilot: 100% made in France

Discover how Quitoque leveraged Onepilot to support its customer care and increase their KPI'S.

Vertuoza and Onepilot - a success story

A short overview of our partnership with Vertuoza, displaying how Onepilot can function as a business development enhancer.

Legal innovation in action: the Onepilot effect at LegalPlace

Learn more about how Onepilot trained a cohort of agents to help LegalPlace on two main fronts: assisting entrepreneurs in business creation and handling status changes for companies.

How pony supports its rapid growth with 24/7 customer care

Delve into our collaboration with pony, the french company redefining shared electric vehicles in France, and discover how Onepilot enabled their team to face exponential growth.

Why Cabaïa "simply can’t imagine the future" without Onepilot

Discover how Cabaïa leveraged Onepilot to support its exponential growth and reinforce its position as an industry leader. Learn more about the underpinnings of a collaboration built to last.

From 0 to €10M ARR in 2 years: Onepilot retrospection

From 0 to €10M ARR in 2 years: Onepilot retrospection

Heights extends its customer care in 10 days with full flexibility

In this success story, discover how Heights scaled-up its team in no time to keep a high level of customer satisfaction during its last off-site

Qonto scale up its customer service in 1 month, in a new market, following the takeover of its competitor Penta in Germany

Discover how Qonto scaled up its customer service from 2 to 100 agents in a month with Onepilot to help Penta customers make the transition to Qonto

How to Successfully Outsource Your Customer Service in 6 steps?

Outsourcing customer service is a strategic solution for businesses seeking cost savings, expertise, and improved customer satisfaction. Discover the secrets to achieving excellence in outsourcing

How to deal with angry customers?

Onepilot shares its best tips to avoid the escalation of angry customers, and avoid hitting a point of no return.

New Feature: Agents Gamification

Discover our new feature for our agents to have fun while using the Onepilot App!

Hire the best Customer Service Representatives thanks to an efficient scorecard

Hiring Customer Care representatives can be a complex process and can cost you a lot if you make casting errors.

When and how to successfully outsource your customer service?

You are wondering when and how to outsource your customer service? Here are some tips and questions to help you move forward with this project

5 keys to build an efficient knowledge base for your customer care!

As a Head of Care, building a knowledge base for your customer care is crucial but it can be challenging. Follow these 5 keys to help you build an efficient base for your team

Outsourced customer care and data security: a winning team!

Learn more about our data protection and the "Onepilot Cockpit", the key to control the access and actions on your tools.

How DASH Water increased its subscriber count by 15% and its AOV by 14% in 3 months thanks to Onepilot?

Holly Crosley, Head of E-commerce at DASH tells us how Onepilot helps her cut its customer care cost by 50% while increasing their subscriber base by 14.89%.

Customer care: Top 8 worst customer experiences to get rid of them (and our tips for retaining them!)

Check out the top 8 worst customer experiences and our tips on how to retain them.

How an E-shop like Les Raffineurs, offering a large catalogue of products from several brands, manage the peaks of activity of its customer support?

Find out how Les Raffineurs were able to maintain a high level of customer service in the run-up to the festive season with Onepilot for the 3rd consecutive year.

SHAPE REPUBLIC: how to outsource customer support while keeping high standards?

Learn how Shape Republic, the #1 fitness food brand, used Onepilot to scale its customer support in a very short time while maintaining its high standards.

From Seed to Forest: Building La Fourche’s Customer Care

La Fourche is an online organic grocery shop dedicated to delivering organic products at a lower price. Their objective: to make organic food accessible and to give the power back to the users.

How do you offer customer service that truly builds loyalty when you are a company operating in 40 countries?

Maxime tells us how Lalalab has set up a system where customer service is at the heart of all activities: marketing, tech, and logistics, and where each project is carefully prepared and thought out.

Head Of Quality: an all-encompassing role at Onepilot

Discover more about Coralie, her role, her daily tasks, and the position of head of quality in a fast-paced tech-powered company.

How customer care can help you further your branding during off-seasons

Coudac and Onepilot join forces to show you how to further your branding and lower your acquisition costs by working on your branding during the off-season

From 0 to 2M€ ARR in less than a year: what we’ve learnt at Onepilot?

Our founders share with us how they achieve to grow from 0 to 2M€ ARR in less than a year

Customer Care agents: Must-Have Skills

We take a look at the hard skills, soft skills and mad skills needed for customer care

How Dr Brandt keeps a high level of Customer Service during BFCM?

Discover all the tips of Dr. Brandt to keep a high level of Customer Service during BFCM and triple their conversion rate thanks to their collaboration with Onepilot.

"SPRiNG: Onepilot & Aircall for 24/7 User Response"

The startup SPRiNG puts the customer experience at the heart of its business model thanks to its partnership with Onepilot, the startup that reinvents outsourced customer service.

Customer care: a profit center

Among the challenges, discover our tips for hiring and training great customer care agents. Find out which tools and politics you should apply for great customer care.

Powering the world's best teams.

250+ customers trust us to handle 15M+ interactions per year, from next-gen startups to established entreprises.

Powering the world's best teams.

250+ customers trust us to handle 15M+ interactions per year, from next-gen startups to established entreprises.

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You don't have to trust our word.

“We have been using the Onepilot solution for a year now and we are still very satisfied with the speed and quality of the heroes' responses. Their dedicated team and innovative solutions have considerably improved our operational efficiency. A real added value for our company!”

Irina Razanakolona

COO, Helloasso

"Our results are good, bearing in mind that we have very high target metrics overall at Qonto. We had a CSAT of around 4.4 when we migrated, and we're now aiming for 4.7, which is almost unrivalled in the fintech or banking sectors. Stellar Customer Support is really one of Qonto's strategic pillars, and we are gradually achieving our targets with a set-up that works well with Onepilot."

Minh-Hai Le

Senior Director Strategic Operations, Qonto

“Onepilot has impressed me with its ability to grow its team and manage a large volume of tickets. Their organization is really effective, and allows you to delegate all or part of your customer service with peace of mind. Well done!”

Glenda Barbosa

Head of Customer Quality Experience, Leetchi

You’re 1min away from your best customer experience.