Shaping the future of commerce.
20
Languages is the average to be supported by marketplaces for global clients.
You’re 1min away from your best customer experience.
We understand Marketplace challenges.
94% of consumers believe the quality of a company's customer care influences its reputation.
Provide omnichannel answers
80% of customers contact brands via 4 different channels. Make sure to be where your customers are expecting you.
Leverage good reviews
78% of companies believe they deliver “super experiences,” but only 8% of customers agree.
Answer requests round-the-clock
70% of buying decisions are made over nights and weekends. Don't miss these additional sales.
Launch new markets
Build a repeatable business and expand fast in other locations with marginal efforts.
Handle seasonal peaks
Order volume can go up 5x during Christmas whilst customer expectations increase by 2x. Are you ready?
Ensure merchants relationship
Best-in-class merchant management (KYB, onboarding, support, sales…) will maximise your end-user experiences.
What we offer for marketplace actors.
We can support you with any basic or complex operation. Cannot find yours in the list? Get in touch with us, we'll easily adapt to your processes.
Account management
Creation, modification, account access or password issues, newsletter unsubscription, referral program,...
Product information
Availability, stocks, composition,…
Order management
Confirmation, modification, cancellation,…
Merchant management
Acquisition, KYB, onboarding, support, moderation…
Payment methods
Updates, issues, information,…
Reviews management
Client's feedback moderation.
You're in good company.
And you don't have to take our word for it.
“Thanks to the responsiveness of Onepilot agents and the clear and efficient knowledge base built by our dedicated Operation Manager, we have increased our first response time by 70% and our resolution time by 65%.”
Laurence Blondeau
Head of Care, Blissim
“It is game-changing to have such qualitative Customer support available on evenings and weekends. We save so much time & money, and can finally focus on our main targets. We don’t have to worry about staff training, turnover, or tedious management. It’s so easy to work with Onepilot, we simply can’t imagine the future without them now.”
Gwen Pilorget
Head of Customer Service, Cabaïa
"Onepilot kept our CSAT stable at 4.8 despite rising volumes. Our FRT went from 12h to 3h and our resolution time from 48h to 12h."
Johannes Kayser
Chief Operating Officer, Ninepine