The right ticket for the right agent.
With 100M+ ticket handled by 2K+ agents, the routing is one of Onepilot's key differentiator.
You’re 1min away from your best customer experience.
The solution
A ticket center to skyrocket your ticket resolution.
Ticketing tools integrations
We're connected with all 20 major ticketing tools, and can do a custom integration if needed.
Back-offices integrations
We're connected with Shopify and Prestashop to get relevant data, allowing us to pre-solve tickets thanks to our AI.
No cherry-picking with us
We're routing 2 tickets at a time to avoid agents treating only easy tickets, which might impact your CSAT.
How do we find the right ticket to route?
Our router depends on 3 main elements, each boosted by AI.
Training
Agents must have passed your training with an high enough mark before treating any ticket.
Performance
Agents receive tickets depending on their Quality Check Score and the volume of tickets they treated.
Priority
Setup using your ticketing tools views. If recontact, we'll also prioritize the same agent for more efficiency.
A few figures about our Ticket Center.
Will we be handling your tickets soon too?
15
M
Tickets solved per year
With a growth of +50% per year
1
h
Average first response time for emails
4x faster than our customers previous processes
9
sec
Average first response time for calls
5x faster than our customers previous processes
<1
min
Average first response time for chats
3x faster than our customers previous processes
20
+
Ticketing tools integrations
All major ones available, with custom integrations if needed.
Powering the world's best teams.
250+ customers trust us to handle 15M+ interactions per year, from next-gen startups to established entreprises.
You're in good company.
And you don't have to take our word for it.
"We've got our costs under control with Onepilot and we're moving forward calmly at each peak in activity because we know we won't have a backlog."
Boris Petit Lavandier
Customer Success Manager, JOTT
“Onepilot is a part of our team and is able to understand our processes and teach the agents on a day to day basis. They are experts in the things that they do because that’s what they focus on all day, everyday.”
Holly Crossley
Head of Ecommerce, DASH Water
“Onepilot really took up the challenge on helping become more flexible, provide accurate answers with an amazing time of response! They really know how to train agents and provide great advice in customer service. One of the greatest things is that our CX Manager now has more time to think about the strategy and give meaningful feedback to our product and marketing teams”
Baptiste Theissier
Operations Director, Le Slip Français