The most flexible tool you've ever used.
Hours, languages, type of tickets, agents localization, complexity, … Our scheduling can adapt to 100% of your needs, in seconds.
You’re 1min away from your best customer experience.
An all-in-one easy to use interface.
Manage your shifts in seconds.
We offer multiple features to easily handle your shifts, yourself, or we do it for you.
Add new shifts
Any day or time, and with any duration. You can’t predict everything, so we'll adapt for you.
Configure without limits
Duration, languages, tickets type, payment, skills, …
Cancel anytime
No worries 24h before its start. No fees, just flexibility.
Reduce no-show
A "Propose my shift to another trained agent" feature is available for your agents in case of emergency.
A few figures about our Scheduling.
4
K
Shifts per year
With a growth of +50% per year.
2
%
No-show
And with our alerts, we always find another agent to handle your shift.
98
%
Active time during a shift
Our agents are paid per ticket, so productivity is in their interest VS standard BPO paying by the hour.
Powering the world's best teams.
250+ customers trust us to handle 15M+ interactions per year, from next-gen startups to established entreprises.
You're in good company.
And you don't have to take our word for it.
"The tech DNA of Onepilot, a hyper-growth start-up, means that there is more flexibility and speed of execution in the service compared with more traditional incumbents who could not accept such a rapid increase in the number of agents in such a short space of time."
Minh-Hai Le
Senior Director Strategic Operations, Qonto
"A substantial shift from the previous outsourcing model was evident, as Onepilot assumed more ownership in various aspects, including QA, training, scheduling, monitoring productivity, and recruitment. It has made scaling up operations significantly lighter on Zego's shoulders, as Onepilot efficiently handled day-to-day pain points."
Maryia Balbachan
Commercial Operations Lead UK & Ireland, Zego
"Your staffing method allows you to adapt quickly to seasonal needs, offering invaluable flexibility and unprecedented responsiveness. What's more, the cost-per-ticket system offers reassuring financial transparency. We know precisely the costs associated with each interaction with our customers, which offers real visibility over the work done by the agents."
Timothée Goujon
Head of Customer Success and Customer Care, Quitoque