You'll never been alone again.
Communication with a partner is key. We adapt to your needs and ensure our Account Managers will answer you in a few minutes, on the channel of your choice.
You’re 1min away from your best customer experience.
Your contacts
Full transparency: you can contact anyone.
We don't want to block you. Transparency beyond the tagline.
Account Manager
Your main point of contact, they'll be there anytime to answer your questions, build and maintain your knowledge base, train your agents, review tickets quality, …
Agents Leads
As true ambassadors of your brand, you can also get in touch with them if you need to have an overview of tickets treatment and agents productivity.
Agents
You can discuss with them directly from our Quality Check module when you have some inputs for them on a specific ticket.
Our proposed organization
Flexibility for better continuous improvement.
No mandatory meetings, just a proposal to test and find what best suit you.
Every day
Via Slack to discuss an issue on a ticket or adapt a process in the knowledge base.
Every 2 weeks
To analyse agents' performance, identify room for improvement and confirm your staffing requirements.
Every month
To check on any high-level continuous improvement plan following a deeper tickets quality analysis.
Powering the world's best teams.
250+ customers trust us to handle 15M+ interactions per year, from next-gen startups to established entreprises.
You're in good company.
And you don't have to take our word for it.
"Your staffing method allows you to adapt quickly to seasonal needs, offering invaluable flexibility and unprecedented responsiveness. What's more, the cost-per-ticket system offers reassuring financial transparency. We know precisely the costs associated with each interaction with our customers, which offers real visibility over the work done by the agents."
Timothée Goujon
Head of Customer Success and Customer Care, Quitoque
"Onepilot helped us to build a very efficient knowledge base where their agents can easily find relevant use cases, thanks to a clear architecture and elaborate AI predictions. That truly increases their efficiency on a daily basis!”
Eva Spreters
Customer Success Manager, Pony
"The tech DNA of Onepilot, a hyper-growth start-up, means that there is more flexibility and speed of execution in the service compared with more traditional incumbents who could not accept such a rapid increase in the number of agents in such a short space of time."
Minh-Hai Le
Senior Director Strategic Operations, Qonto