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We help 250+ brands achieve measurable results.
We help 250+ brands achieve measurable results.
We help 250+ brands achieve measurable results.
We help 250+ brands achieve measurable results.
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Onepilot news
Generational differences in holiday purchasing behavior
Unlocking success through the voice of customer (VoC): insights, benefits, and strategies
Mastering German Customer Care: Overcoming Hiring Challenges and Leveraging Strategic Solution
Onepilot is now EBITDA positive and celebrates €25M ARR
Reinventing Customer Service: Jonak partners with Onepilot for an optimal experience
Black Friday and Cyber Monday: Mastering customer care for BFCM success
Excelia’s Lead Management Transformed with Onepilot’s Magic
Les cas d’Or : Decathlon and Onepilot win the award for outsourced customer relations
WhatsApp, the customer relations channel of the future?
How did JOTT manage to absorb ten times the volume of tickets during its peak periods?
Leveraging Artificial Intelligence to Enhance Customer Support Agent Performance
How Onepilot helped The Bottle Club to successfully shifted there focus from rapid growth to profitability?
The Importance of the Post-Purchase Experience in 2024
Quitoque and Onepilot: 100% made in France
Vertuoza and Onepilot - a success story
Legal innovation in action: the Onepilot effect at LegalPlace
How Pony supports its rapid growth with 24/7 customer care
Why Cabaïa "simply can’t imagine the future" without Onepilot
From 0 to €10M ARR in 2 years: Onepilot retrospection
Heights extends its customer care in 10 days with full flexibility
Qonto scale up its customer service in 1 month, in a new market, following the takeover of its competitor Penta in Germany
How to Successfully Outsource Your Customer Service in 6 steps?
How to deal with angry customers?
New Feature: Agents Gamification
Hire the best Customer Service Representatives thanks to an efficient scorecard
When and how to successfully outsource your customer service?
5 keys to build an efficient knowledge base for your customer care!
Outsourced customer care and data security: a winning team!
How DASH Water increased its subscriber count by 15% and its AOV by 14% in 3 months thanks to Onepilot?
Customer care: Top 8 worst customer experiences to get rid of them (and our tips for retaining them!)
How an E-shop like Les Raffineurs, offering a large catalogue of products from several brands, manage the peaks of activity of its customer support?
SHAPE REPUBLIC: how to outsource customer support while keeping high standards?
From Seed to Forest: Building La Fourche’s Customer Care
How do you offer customer service that truly builds loyalty when you are a company operating in 40 countries?
Head Of Quality: an all-encompassing role at Onepilot
How customer care can help you further your branding during off-seasons
From 0 to 2M€ ARR in less than a year: what we’ve learnt at Onepilot?
Customer Care agents: Must-Have Skills
How Dr Brandt keeps a high level of Customer Service during BFCM?
"SPRiNG: Onepilot & Aircall for 24/7 User Response"
Customer care: a profit center
All
Tips
Success stories
Product
Onepilot news
Generational differences in holiday purchasing behavior
Unlocking success through the voice of customer (VoC): insights, benefits, and strategies
Mastering German Customer Care: Overcoming Hiring Challenges and Leveraging Strategic Solution
Onepilot is now EBITDA positive and celebrates €25M ARR
Reinventing Customer Service: Jonak partners with Onepilot for an optimal experience
Black Friday and Cyber Monday: Mastering customer care for BFCM success
Excelia’s Lead Management Transformed with Onepilot’s Magic
Les cas d’Or : Decathlon and Onepilot win the award for outsourced customer relations
WhatsApp, the customer relations channel of the future?
How did JOTT manage to absorb ten times the volume of tickets during its peak periods?
Leveraging Artificial Intelligence to Enhance Customer Support Agent Performance
How Onepilot helped The Bottle Club to successfully shifted there focus from rapid growth to profitability?
The Importance of the Post-Purchase Experience in 2024
Quitoque and Onepilot: 100% made in France
Vertuoza and Onepilot - a success story
Legal innovation in action: the Onepilot effect at LegalPlace
How Pony supports its rapid growth with 24/7 customer care
Why Cabaïa "simply can’t imagine the future" without Onepilot
From 0 to €10M ARR in 2 years: Onepilot retrospection
Heights extends its customer care in 10 days with full flexibility
Qonto scale up its customer service in 1 month, in a new market, following the takeover of its competitor Penta in Germany
How to Successfully Outsource Your Customer Service in 6 steps?
How to deal with angry customers?
New Feature: Agents Gamification
Hire the best Customer Service Representatives thanks to an efficient scorecard
When and how to successfully outsource your customer service?
5 keys to build an efficient knowledge base for your customer care!
Outsourced customer care and data security: a winning team!
How DASH Water increased its subscriber count by 15% and its AOV by 14% in 3 months thanks to Onepilot?
Customer care: Top 8 worst customer experiences to get rid of them (and our tips for retaining them!)
How an E-shop like Les Raffineurs, offering a large catalogue of products from several brands, manage the peaks of activity of its customer support?
SHAPE REPUBLIC: how to outsource customer support while keeping high standards?
From Seed to Forest: Building La Fourche’s Customer Care
How do you offer customer service that truly builds loyalty when you are a company operating in 40 countries?
Head Of Quality: an all-encompassing role at Onepilot
How customer care can help you further your branding during off-seasons
From 0 to 2M€ ARR in less than a year: what we’ve learnt at Onepilot?
Customer Care agents: Must-Have Skills
How Dr Brandt keeps a high level of Customer Service during BFCM?
"SPRiNG: Onepilot & Aircall for 24/7 User Response"
Customer care: a profit center
All
Tips
Success stories
Product
Onepilot news
Generational differences in holiday purchasing behavior
Unlocking success through the voice of customer (VoC): insights, benefits, and strategies
Mastering German Customer Care: Overcoming Hiring Challenges and Leveraging Strategic Solution
Onepilot is now EBITDA positive and celebrates €25M ARR
Reinventing Customer Service: Jonak partners with Onepilot for an optimal experience
Black Friday and Cyber Monday: Mastering customer care for BFCM success
Excelia’s Lead Management Transformed with Onepilot’s Magic
Les cas d’Or : Decathlon and Onepilot win the award for outsourced customer relations
WhatsApp, the customer relations channel of the future?
How did JOTT manage to absorb ten times the volume of tickets during its peak periods?
Leveraging Artificial Intelligence to Enhance Customer Support Agent Performance
How Onepilot helped The Bottle Club to successfully shifted there focus from rapid growth to profitability?
The Importance of the Post-Purchase Experience in 2024
Quitoque and Onepilot: 100% made in France
Vertuoza and Onepilot - a success story
Legal innovation in action: the Onepilot effect at LegalPlace
How Pony supports its rapid growth with 24/7 customer care
Why Cabaïa "simply can’t imagine the future" without Onepilot
From 0 to €10M ARR in 2 years: Onepilot retrospection
Heights extends its customer care in 10 days with full flexibility
Qonto scale up its customer service in 1 month, in a new market, following the takeover of its competitor Penta in Germany
How to Successfully Outsource Your Customer Service in 6 steps?
How to deal with angry customers?
New Feature: Agents Gamification
Hire the best Customer Service Representatives thanks to an efficient scorecard
When and how to successfully outsource your customer service?
5 keys to build an efficient knowledge base for your customer care!
Outsourced customer care and data security: a winning team!
How DASH Water increased its subscriber count by 15% and its AOV by 14% in 3 months thanks to Onepilot?
Customer care: Top 8 worst customer experiences to get rid of them (and our tips for retaining them!)
How an E-shop like Les Raffineurs, offering a large catalogue of products from several brands, manage the peaks of activity of its customer support?
SHAPE REPUBLIC: how to outsource customer support while keeping high standards?
From Seed to Forest: Building La Fourche’s Customer Care
How do you offer customer service that truly builds loyalty when you are a company operating in 40 countries?
Head Of Quality: an all-encompassing role at Onepilot
How customer care can help you further your branding during off-seasons
From 0 to 2M€ ARR in less than a year: what we’ve learnt at Onepilot?
Customer Care agents: Must-Have Skills
How Dr Brandt keeps a high level of Customer Service during BFCM?
"SPRiNG: Onepilot & Aircall for 24/7 User Response"
Customer care: a profit center
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“We have been using the Onepilot solution for a year now and we are still very satisfied with the speed and quality of the heroes' responses. Their dedicated team and innovative solutions have considerably improved our operational efficiency. A real added value for our company!”
Irina Razanakolona
COO, Helloasso
"Our results are good, bearing in mind that we have very high target metrics overall at Qonto. We had a CSAT of around 4.4 when we migrated, and we're now aiming for 4.7, which is almost unrivalled in the fintech or banking sectors. Stellar Customer Support is really one of Qonto's strategic pillars, and we are gradually achieving our targets with a set-up that works well with Onepilot."
Minh-Hai Le
Senior Director Strategic Operations, Qonto
“Onepilot has impressed me with its ability to grow its team and manage a large volume of tickets. Their organization is really effective, and allows you to delegate all or part of your customer service with peace of mind. Well done!”
Glenda Barbosa
Head of Customer Quality Experience, Leetchi