About us

We're born in Paris, France with a simple mission to reinvent customer care, one ticket at a time.

Saly-15.png

Our vision

We're a team of entrepreneurs who all felt a need for better customer care solutions. You know the rest.

Customer support shouldn't be a hassle

Spend more time on things that matter to you and focus on what you do best: your business. We handle all your support, while maintaining a high-level of quality, 24/7 at competitive rates.

Building quality-driven human support

We believe in technology, and this is why we empower our support heroes with our proprietary tech to give them some superpowers. A perfect combination of human & technology is what makes us magic and how we ensure consistent high-quality.

If done right, support is an investment, not a cost

We now live in a relationship-centric world. Onepilot helps you bring excellence to your customer experience by combining a unique mix of experience, technology and carefully-selected heroes.

Our principles

Dream big, aim small. Repeat daily

We have great ambitions but do things step by step. We accept problems and view them as an opportunity to challenge ourselves, improve and become better.

We lead by example

We do not ask other people to do things we cannot do. We do not do things we do not want others to do.

We exist for our clients' users

We help end users and we strive to provide them with the best customer service.

We keep pushing to achieve results

We commit to find solutions and achieve results. Targets motivate us.

Honesty and kindness empower our team

We say things as they are. We act fairly and think collectively.

Why is it a good time to join Onepilot now?

Meet Daphné, Account Operations Manager (in French)

Ready to join us?

By using this website you agree to our Privacy Policy.

Cookie Settings

We use cookies to improve user experience. Choose what cookie categories you allow us to use. You can read more about our Cookie Policy by clicking on Cookie Policy below.

These cookies enable strictly necessary cookies for security, language support and verification of identity. These cookies can’t be disabled.

These cookies collect data to remember choices users make to improve and give a better user experience. Disabling can cause some parts of the site to not work properly.

These cookies help us to understand how visitors interact with our website, help us measure and analyze traffic to improve our service.

These cookies help us to better deliver marketing content and customized ads.