Everything Customer Care

Discover Onepilot's blog articles to learn about everything Customer Care

Onepilot & Silvr : un partenariat pour soutenir les e-marchands dans leur croissance

Onepilot & Silvr: un partenariat pour soutenir les e-marchands dans leur croissance. Onepilot & Silvr ont annoncé leur partenariat afin d’accompagner les e-commerç... Read more

Customer Care agents: Must-Have Skills

So, you decided to create your customer care team and you’re now wondering which skill set to look for. And between the many hard skills and soft skills out there, it’s not easy to choose. Well, look no more! Onepilot selects and trains more than 50 support ... Read more

Customer Service: which KPIS to monitor for high client satisfaction

With the advent of the relationship-centric business era, Customer service teams need to focus on a single objective: generating high customer satisfaction. The good news is, as your customer’s satisfaction rises, you will reap the rewards. Through... Read more

Customer care: a profit center

As a customer, when was the last time you went on a rant to your friends and family about the bad customer service you had just experienced? Have you ever posted five times the same disparaging comment under a company’s facebook or instagram post? Have you found yourself saying “As I have ... Read more

SPRiNG : la promesse d'une réponse à toute heure à ses utilisateurs grâce à l'association de Onepilot et Aircall

SPRiNG, un business model fondé sur l’écologie et l’excellence du service client Fondé en 2020, SPRiNG propose des produits ménagers éco-responsables, adaptés à la consommation de chaque ménage et livrés directement dans leurs boîtes aux lettres.<... Read more

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