Everything Customer Care

Discover Onepilot's blog articles to learn about everything Customer Care

Head Of Quality: an all-encompassing role at Onepilot

Coralie Pascal Head Of Quality at Onepilot for outsourcing customer care

Onepilot was born less than a year ago, and we are already proud to announce 2M ARR. As a tech-powered and modern outsourcing company, our goal has always been to solve our customer’s end-users’ tickets in the most reactive, efficient, and personalized way. Driven by offering only the best... Read more

How customer care can help you further your branding during off-seasons

Coudac and Onepilot talk about how customer-car can help you drive your acquisition up the roof

Is there something customer care cannot do?Not only will this be much less expensive, but this will also allow you to address that audience during your high season with ads and organic content aimed at selling. The result: while spending 4 times less on social ... Read more

From 0 to 2M€ ARR in less than a year: what we’ve learnt at Onepilot?

The genesis of Onepilot 🐣A few months ago, on a sunny lockdown day, we — yet to be cofounders — were discussing business ideas: we had all experienced some pains managing customer care in our previous experiences and hadn’t found any proper solution to solve our ... Read more

Acquisition & Customer care: how to lower your CPA by 27% MoM by using your customer's words - with Coudac

Is there something customer care cannot do? Here at Onepilot, we believe that customer care can help brands grow in many - any? - ways. And just to test our theory, we met with Coudac, the French startup ... Read more

E-Commerce Customer Support: Our Best Tips to Get the Most Out of Christmas Season

e-commerce customer care : best tips to survive the Christmas season

Can Onepilot help you with your customer care? Find out on ... Read more

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