Everything Customer Care

SHAPE REPUBLIC: how to outsource customer support while keeping high standards?

Stay in shape while enjoying food that tastes as good as it feels!Founded in 2019, Shape Republic is a sport nutrition & health suppleme... Read more

SHAPE REPUBLIC: Wie kann man den Kundensupport auslagern und gleichzeitig hohe Standards einhalten?

Bleib in Form und genieße Essen, d... Read more

LES RAFFINEURS: Comment gérer les pics d’activité de son support client quand on est un E-shop qui propose un large catalogue produits de plusieurs marques ?

Trouvez les meilleures inspirations de cadeaux pour faire plaisir à vos proches ! Depuis 2014, l'E-shop des ... Read more

Success story : How Dr Brandt keeps a high level of Customer Service during BFCM?

Take the Doctor home with Dr Brandt Skincare!Dr Brandt was founded in 1995 by Dr. Fredric Brandt... Read more

Success story : Comment Le Slip Français a divisé son temps de réponse par 2 face à un pic d'activité X5 durant les fêtes de fin d'année ?

“ La période de fin d’année était toujours très anxiogène pour les équipes de notre service client, alors que maintenant c’est super rassurant de se dire qu’en 48h je peux activer des agents externes qui connaissent déjà tous nos process” Baptiste... Read more

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