Customer Care agents: Must-Have Skills

Customer Care agents: Must-Have Skills
So, you decided to create your customer care team and you’re now wondering which skill set to look for. And between the many hard skills and soft skills out there, it’s not easy to choose. Well, look no more! Onepilot selects and trains more than 50 support ... Read more

Customer care: a profit center

Customer care: a profit center
As a customer, when was the last time you went on a rant to your friends and family about the bad customer service you had just experienced? Have you ever posted five times the same disparaging comment under a company’s facebook or instagram post? Have you found yourself saying “As I have ... Read more
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