Everything Customer Care

Discover Onepilot's blog articles to learn about everything Customer Care

Acquisition & Customer care: how to lower your CPA by 27% MoM by using your customer's words - with Coudac

Is there something customer care cannot do? Here at Onepilot, we believe that customer care can help brands grow in many - any? - ways. And just to test our theory, we met with Coudac, the French startup ... Read more

E-Commerce Customer Support: Our Best Tips to Get the Most Out of Christmas Season

Can Onepilot help you with your customer care? Find out on ... Read more

Onepilot & Silvr : un partenariat pour soutenir les e-marchands dans leur croissance

Onepilot & Silvr: un partenariat pour soutenir les e-marchands dans leur croissance. Onepilot & Silvr ont annoncé leur partenariat afin d’accompagner les e-commerç... Read more

Customer Care agents: Must-Have Skills

So, you decided to create your customer care team and you’re now wondering which skill set to look for. And between the many hard skills and soft skills out there, it’s not easy to choose. Well, look no more! Onepilot selects and trains more than 50 support ... Read more

Customer Service: which KPIS to monitor for high client satisfaction

With the advent of the relationship-centric business era, Customer service teams need to focus on a single objective: generating high customer satisfaction. The good news is, as your customer’s satisfaction rises, you will reap the rewards. Through... Read more

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