Is there something customer care cannot do? Here at Onepilot, we believe that customer care can help brands grow in many - any? - ways. And just to test our theory, we met with Coudac, the French startup ... Read more
So, you decided to create your customer care team and you’re now wondering which skill set to look for. And between the many hard skills and soft skills out there, it’s not easy to choose.
Well, look no more! Onepilot selects and trains more than 50 support ... Read more
With the advent of the relationship-centric business era, Customer service teams need to focus on a single objective: generating high customer satisfaction.
The good news is, as your customer’s satisfaction rises, you will reap the rewards. Through... Read more