Everything Customer Care

Discover Onepilot's blog articles to learn about everything Customer Care

From Seed to Forest: Building La Fourche’s Customer Care

Loic Cholloux - Head of Customer Love, La Fourche

La Fourche is an online organic grocery shop dedicated to delivering organic products at a lower price. Their objective: to make organic food accessible and to giv... Read more

How do you offer customer service that truly builds loyalty when you are a company operating in 40 countries?

Maxime Thiebault-Yanga, Head of Customer Success chez Lalalab

vais retieHow do you offer customer service that truly builds loyalty when you are a company operating in 40 countries? Maxime tells us how Lalalab has set up a system where ... Read more

Measuring your team’s quality: how Withings became a partner for its users through a custom-made customer service

Jean-Baptiste Fontes, Directeur des Opérations chez Withings

Do you know the D-Sat? Invented by Withings, it's the dissatisfaction index linked to a discussion with a support agent. Jean-Baptiste, COO at Withings, introduces a support ... Read more

Head Of Quality: an all-encompassing role at Onepilot

Coralie Pascal Head Of Quality at Onepilot for outsourcing customer care

Onepilot was born less than a year ago, and we are already proud to announce 2M ARR. As a tech-powered and modern outsourcing company, our goal has always been to solve our customer’s end-users’ tickets in the most reactive, efficient, and personalized way. Driven by offering only the best... Read more

How customer care can help you further your branding during off-seasons

Coudac and Onepilot talk about how customer-car can help you drive your acquisition up the roof

Is there something customer care cannot do?Not only will this be much less expensive, but this will also allow you to address that audience during your high season with ads and organic content aimed at selling. The result: while spending 4 times less on social ... Read more

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