How we helped Le Slip Français
The problem
Le Slip Français wanted to maintain its SLAs during activity peaks while facing +500% increase in customer care tickets.
The results
48
h
Notice to activate Onepilot in extension of Le Slip Français internal customer care teams
36
min
Average first response time by mail
<
2
%
Escalation rate to Le Slip Français internal customer care team
90
%
CSAT thanks to instant, efficient and round-the-clock answers
+
20
%
Internal customer team increase in NPS
How we helped Zego
The problem
Zego was looking for a reliable partner to ensure qualitative and scalable Customer experience operations.
The results
40
FTE shifting 24/7
10
min
Mail FRT
1
min
Chat FRT
33
%
Reduction in abandoned rate
25
%
Onepilot contribution to on-the-floor revenue
+
30
%
Zego internal team NPS increase
How we helped Qonto
The problem
Qonto bought Penta, their german competitor. The customer service teams had to be scaled up quickly to ease the 50K customers to migrate seamlessly.
The results
100
Onepilot agents were onboarded on this project in 6 weeks
15
min
Mail FRT
2
min
Chat FRT
4.4
/5
CSAT, almost unrivalled in the Fintech or Banking sectors
6
%
Reopen rate
How we helped Pony
The problem
Pony needed to offer native, 24/7 and phone based customer care to its users.
The results
92
%
Phone pick-up rate in less than 1min
8
Languages natively covered
97
%
End-users CSAT
92
%
One-touch tickets
24
/7
Operations
How we helped Vertuoza
The problem
Diversify its lead origination strategy from Google and social media.
The results
100
%
Cheaper cost per qualified demo 1 done vs SEA
25
Qualified demo 1 booked per week for Vertuoza internal sales team members
5
Weeks to be fully ramped up
10
%
Answered call to demo 1 booked
How we helped DASH Water
The problem
DASH Water wanted to increase his subscribers volume and AOV, and find an outsourcing partner they can 100% trust.
The results
50
%
Reduction on overall customer service spend
15
%
Average active subscribers
14
%
Orders per subscribers
6
min
Average First Time Response (FTR) by mail
1
min
Average First Time Response (FTR) by chat
