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They talk about us.

Don't trust us, trust our +250 customers.

“We have been using the Onepilot solution for a year now and we are still very satisfied with the speed and quality of the agents' responses. Their dedicated team and innovative solutions have considerably improved our operational efficiency. A real added value for our company!”

Irina Razanakolona

COO, Helloasso

“As Onepilot entered the market, they were offering a genuinely new way of approaching customer experience.

We wanted to test it and we are satisfied with the results.”

Pierre-Alexandre CHARTON

Head of Operations, SNCF.Connect

"The tech DNA of Onepilot, a hyper-growth start-up, means that there is more flexibility and speed of execution in the service compared with more traditional incumbents who could not accept such a rapid increase in the number of agents in such a short space of time."

Minh-Hai Le

Senior Director Strategic Operations, Qonto

"Your staffing method allows you to adapt quickly to seasonal needs, offering invaluable flexibility and unprecedented responsiveness. What's more, the cost-per-ticket system offers reassuring financial transparency. We know precisely the costs associated with each interaction with our customers, which offers real visibility over the work done by the agents."

Timothée Goujon

Head of Customer Success and Customer Care, Quitoque

“Onepilot is a part of our team and is able to understand our processes and teach the agents on a day to day basis. They are experts in the things that they do because that’s what they focus on all day, everyday.”

Holly Crossley

Head of Ecommerce, DASH Water

“Onepilot allows us to aim for relational excellence with best-in-class SLAs. Our collaboration perfectly matches the evolution of our processes and our multiple languages offering needs.”.

Claire Chombeau

E-Commerce & CX Manager, Decathlon

“Thanks to the responsiveness of Onepilot agents and the clear and efficient knowledge base built by our dedicated Operation Manager, we have increased our first response time by 70% and our resolution time by 65%.”

Laurence Blondeau

Head of Care, Blissim

“We’ve been working with Onepilot for over a year. I appreciate their adaptability and proactivity. They always try to find solutions together with us and adjust to our needs, which makes you want to keep working with them!”

María Ángeles Ballester

Head of Customer Service, HomeExchange

“We appreciate the transparency, agility, and responsiveness of Onepilot, which gives us confidence in the future of our collaboration.

We didn't expect such great results.”

Julien Rivet

CRM Manager & Data Analyst, Excelia

“A flawless experience! Everything works perfectly at Onepilot: the onboarding phase, the account managers, and of course the agents.

Everything is done to ensure a smooth and efficient handover, which is key. Add to that transparent pricing, cheaper and less of a headache than an in-house customer support team, and the teams’ flexibility in adapting to the many changes inherent in a growing company.

Onepilot gives you wings to scale. We highly recommend it!”

The support team

Almé

Irina Razanakolona

COO, Helloasso

“As Onepilot entered the market, they were offering a genuinely new way of approaching customer experience.

We wanted to test it and we are satisfied with the results.”

Pierre-Alexandre CHARTON

Head of Operations, SNCF.Connect

Minh-Hai Le

Senior Director Strategic Operations, Qonto

Timothée Goujon

Head of Customer Success and Customer Care, Quitoque

Holly Crossley

Head of Ecommerce, DASH Water

“Onepilot allows us to aim for relational excellence with best-in-class SLAs. Our collaboration perfectly matches the evolution of our processes and our multiple languages offering needs.”.

Claire Chombeau

E-Commerce & CX Manager, Decathlon

Laurence Blondeau

Head of Care, Blissim

María Ángeles Ballester

Head of Customer Service, HomeExchange

“We appreciate the transparency, agility, and responsiveness of Onepilot, which gives us confidence in the future of our collaboration.

We didn't expect such great results.”

Julien Rivet

CRM Manager & Data Analyst, Excelia

“A flawless experience! Everything works perfectly at Onepilot: the onboarding phase, the account managers, and of course the agents.

Onepilot gives you wings to scale. We highly recommend it!”

The support team

Almé

"Onepilot helped us to build a very efficient knowledge base where their agents can easily find relevant use cases, thanks to a clear architecture and elaborate AI predictions. That truly increases their efficiency on a daily basis!”

Eva Spreters

Customer Success Manager, Pony

Eva Spreters

Customer Success Manager, Pony

“Onepilot is a very important partner for us. We work together to maintain the highest quality of customer service. They are highly flexible and can support us through significant scaling. We are very pleased with the partnership.“

Chloé Legrand

Care Ops, Alan

"A substantial shift from the previous outsourcing model was evident, as Onepilot assumed more ownership in various aspects, including QA, training, scheduling, monitoring productivity, and recruitment. It has made scaling up operations significantly lighter on Zego's shoulders, as Onepilot efficiently handled day-to-day pain points."

Maryia Balbachan

Commercial Operations Lead UK & Ireland, Zego

"Your agents act like SDRs we would have trained ourselves. For us, its additional revenue as Onepilot drastically increases our responsiveness by doubling our outbound call rate."

Benjamin Cuménal

Head of sales, LegalPlace

“There’s a real fit with the teams, we’re very eager to move our entire customer relationship to Onepilot. That says a lot about our satisfaction so far!”

Anne-Fleur Saraux

Director, Wengo

"The technology: with topic detection and smart navigation was a real benefit.The platform is well designed to detect anomalies and avoid pushing just any ticket. There’s pre-detection and double evaluation. That’s what allows us to control quality even while automating."

Cristian Partene

Chief Experience Offier, G7

“We get incredibly good support from Onepilot. We have a dedicated team, it’s as if they were working here: we know them by their first names, they know all our processes, our tone of voice, etc.

We handle over 1,000 tickets per month, and it costs us between 3,000 and 5,000 euros per month, compared to having two or even three people in-house.

They cover evenings, weekends, multiple languages, logistics… Honestly, it’s impressive, it’s practically 24/7.

We’re winning both in terms of quality and cost.”

Pauline Laurent

Co-founder, La Bonne Brosse

"We partnered with Onepilot to support us across multi brand markets and help us deliver exceptional customer experience. The Onepilot team have delivered quick and knowledgeable solutions for every challenge we faced together. We are looking forward to continuing our partnership as we expand our brands and market opportunities."

Claire Wilson

eBusiness Director, bareMinerals

"We have been working with Onepilot for over three years and are very satisfied with the results. The onboarding process was simple and fast.

The Onepilot team is always available, responsive, and attentive. Regular check-ins allow us to exchange feedback and implement actions aimed at improving quality, processing speed, and workflows.

The Onepilot interface makes it easy to monitor the work delivered and assess the quality of case handling. We highly recommend Onepilot!"

Sarah Féron

Customer Service Manager, HappyGarden

Eva Spreters

Customer Success Manager, Pony

Chloé Legrand

Care Ops, Alan

Maryia Balbachan

Commercial Operations Lead UK & Ireland, Zego

"Your agents act like SDRs we would have trained ourselves. For us, its additional revenue as Onepilot drastically increases our responsiveness by doubling our outbound call rate."

Benjamin Cuménal

Head of sales, LegalPlace

“There’s a real fit with the teams, we’re very eager to move our entire customer relationship to Onepilot. That says a lot about our satisfaction so far!”

Anne-Fleur Saraux

Director, Wengo

Cristian Partene

Chief Experience Offier, G7

“We get incredibly good support from Onepilot. We have a dedicated team, it’s as if they were working here: we know them by their first names, they know all our processes, our tone of voice, etc.

We handle over 1,000 tickets per month, and it costs us between 3,000 and 5,000 euros per month, compared to having two or even three people in-house.

They cover evenings, weekends, multiple languages, logistics… Honestly, it’s impressive, it’s practically 24/7.

We’re winning both in terms of quality and cost.”

Pauline Laurent

Co-founder, La Bonne Brosse

Claire Wilson

eBusiness Director, bareMinerals

"We have been working with Onepilot for over three years and are very satisfied with the results. The onboarding process was simple and fast.

The Onepilot team is always available, responsive, and attentive. Regular check-ins allow us to exchange feedback and implement actions aimed at improving quality, processing speed, and workflows.

The Onepilot interface makes it easy to monitor the work delivered and assess the quality of case handling. We highly recommend Onepilot!"

Sarah Féron

Customer Service Manager, HappyGarden

“It is game-changing to have such qualitative Customer support available on evenings and weekends. We save so much time & money, and can finally focus on our main targets. We don’t have to worry about staff training, turnover, or tedious management. It’s so easy to work with Onepilot, we simply can’t imagine the future without them now.”

Gwen Pilorget

Head of Customer Service, Cabaïa

“What I appreciate with Onepilot is the availability of their teams and managers. They are always attentive, and they really understand our business. We managed to maintain customer satisfaction at the same level, even though our call volume increased dramatically.”

David Barlier

Customer Experience Director, FlexiFleet

"Onepilot kept our CSAT stable at 4.8 despite rising volumes. Our FRT went from 12h to 3h and our resolution time from 48h to 12h."

Johannes Kayser

Chief Operating Officer, Ninepine

"We've got our costs under control with Onepilot and we're moving forward calmly at each peak in activity because we know we won't have a backlog."

Boris Petit Lavandier

Customer Success Manager, JOTT

“Onepilot really took up the challenge on helping become more flexible, provide accurate answers with an amazing time of response! They really know how to train agents and provide great advice in customer service. One of the greatest things is that our CX Manager now has more time to think about the strategy and give meaningful feedback to our product and marketing teams”

Baptiste Theissier

Operations Director, Le Slip Français

"Onepilot has an undeniable experience and understanding of Customer Care. I don’t see why we should ever bring customer care in-house again. All the key metrics are positive, and we are confident into growing side by side with the team!"

Tim Martin-Harvey

Head of Ecommerce, The Bottle Club

“The agents can be very autonomous to answer our clients, they know where to find the proper answer for each use case in the knowledge base embedded in Onepilot App and use the proper tone of voice of the brand. What I really love is that I can access data in real-time on my dashboard to check agents responses and make comments directly in the platform to improve processes if needed.”

Domitille Lambert

Head of Customer Care, Smallable

“To be honest, in terms of price and quality, Onepilot was really the best. The model they’ve built allows for competitive pricing without sacrificing quality.

From the first call, it felt like we spoke the same language. Their team integrated seamlessly with our tools and workflows.”

Audrey Lagerqvist

COO, Betao

"Onepilot has been a life-changer. We were a small team, customer service was talking half of my day.

Having a partner like Onepilot has been life-changing: our service levels increased, churn decreased, and customers keps coming back. It also allowed me to focus on other taks."