Pricing
Contact
Countries
They talk about us.
They talk about us.
They talk about us.
With 250+ customers, we receive a lot of verbatims.
With 250+ customers, we receive a lot of verbatims.
“We have been using the Onepilot solution for a year now and we are still very satisfied with the speed and quality of the agents' responses. Their dedicated team and innovative solutions have considerably improved our operational efficiency. A real added value for our company!”
Irina Razanakolona
COO, Helloasso
"The tech DNA of Onepilot, a hyper-growth start-up, means that there is more flexibility and speed of execution in the service compared with more traditional incumbents who could not accept such a rapid increase in the number of agents in such a short space of time."
Minh-Hai Le
Senior Director Strategic Operations, Qonto
"Your staffing method allows you to adapt quickly to seasonal needs, offering invaluable flexibility and unprecedented responsiveness. What's more, the cost-per-ticket system offers reassuring financial transparency. We know precisely the costs associated with each interaction with our customers, which offers real visibility over the work done by the agents."
Timothée Goujon
Head of Customer Success and Customer Care, Quitoque
“Onepilot is a part of our team and is able to understand our processes and teach the agents on a day to day basis. They are experts in the things that they do because that’s what they focus on all day, everyday.”
Holly Crossley
Head of Ecommerce, DASH Water
“Delivering fast and accurate answers to our customers on their shipments was a priority for Paack to increase our clients satisfaction and improve our retention rate. With Onepilot, we reached a 25% decrease in our resolution time and noticed +15% on our retention rate thanks to the responsiveness and qualitative responses of their agents”.
Sergi Portell Santin
Head of Service Operations, Paack
“Thanks to the responsiveness of Onepilot agents and the clear and efficient knowledge base built by our dedicated Operation Manager, we have increased our first response time by 70% and our resolution time by 65%.”
Laurence Blondeau
Head of Care, Blissim
“As a mobility service, you need to provide fast and efficient answers to your users around the clock and 7/7. Extended hours can be very expensive for a company, but with Onepilot you are charged per ticket processed regardless of the time, day or communication channel and get very qualitative and responsive answers from the agents.”
Annabel Smith
Customer Service team Lead, Superpedestrian
“We have been using the Onepilot solution for a year now and we are still very satisfied with the speed and quality of the agents' responses. Their dedicated team and innovative solutions have considerably improved our operational efficiency. A real added value for our company!”
Irina Razanakolona
COO, Helloasso
"The tech DNA of Onepilot, a hyper-growth start-up, means that there is more flexibility and speed of execution in the service compared with more traditional incumbents who could not accept such a rapid increase in the number of agents in such a short space of time."
Minh-Hai Le
Senior Director Strategic Operations, Qonto
"Your staffing method allows you to adapt quickly to seasonal needs, offering invaluable flexibility and unprecedented responsiveness. What's more, the cost-per-ticket system offers reassuring financial transparency. We know precisely the costs associated with each interaction with our customers, which offers real visibility over the work done by the agents."
Timothée Goujon
Head of Customer Success and Customer Care, Quitoque
“Onepilot is a part of our team and is able to understand our processes and teach the agents on a day to day basis. They are experts in the things that they do because that’s what they focus on all day, everyday.”
Holly Crossley
Head of Ecommerce, DASH Water
“Delivering fast and accurate answers to our customers on their shipments was a priority for Paack to increase our clients satisfaction and improve our retention rate. With Onepilot, we reached a 25% decrease in our resolution time and noticed +15% on our retention rate thanks to the responsiveness and qualitative responses of their agents”.
Sergi Portell Santin
Head of Service Operations, Paack
“Thanks to the responsiveness of Onepilot agents and the clear and efficient knowledge base built by our dedicated Operation Manager, we have increased our first response time by 70% and our resolution time by 65%.”
Laurence Blondeau
Head of Care, Blissim
“As a mobility service, you need to provide fast and efficient answers to your users around the clock and 7/7. Extended hours can be very expensive for a company, but with Onepilot you are charged per ticket processed regardless of the time, day or communication channel and get very qualitative and responsive answers from the agents.”
Annabel Smith
Customer Service team Lead, Superpedestrian
"Onepilot helped us to build a very efficient knowledge base where their agents can easily find relevant use cases, thanks to a clear architecture and elaborate AI predictions. That truly increases their efficiency on a daily basis!”
Eva Spreters
Customer Success Manager, Pony
"A substantial shift from the previous outsourcing model was evident, as Onepilot assumed more ownership in various aspects, including QA, training, scheduling, monitoring productivity, and recruitment. It has made scaling up operations significantly lighter on Zego's shoulders, as Onepilot efficiently handled day-to-day pain points."
Maryia Balbachan
Commercial Operations Lead UK & Ireland, Zego
“Onepilot offers a streamlined onboarding process, facilitating direct engagement. The approach is swift, providing relevant information, addressing potential objections, and efficiently creating a comprehensive database for a smooth and efficient workflow. There is always a solution, which we end up by figuring out together. Everything is simple, and our relationship with Onepilot is meant to last."
Sebastien Pochet
Head of Growth, Vertuoza
"Your agents act like SDRs we would have trained ourselves. For us, its additional revenue as Onepilot drastically increases our responsiveness by doubling our outbound call rate."
Benjamin Cuménal
Head of sales, LegalPlace
“Having access to datas such as the number of tickets processed, average response time, the breakdown of tickets processed is highly convenient and reinsuring as we have a clear vision on the agents efficiency. We also have access to our client verbatims which helped us improve our service and processes, resulting in a +6% increase on our CSAT”
Baptiste Vincent
Customer success, Cubyn
"What impresses me the most with Onepilot is the ultra-fast handling of even our most complex processes and the perfect capacity of the agents to respect our "tone of voice". The goal was to maximize the bandwidth of our teams so they could focus on developing our brand. We have seen an increase in their productivity of at least 50%.”
Sophie Boileau
Customer experience Manager, Les Raffineurs
"We partnered with Onepilot to support us across multi brand markets and help us deliver exceptional customer experience. The Onepilot team have delivered quick and knowledgeable solutions for every challenge we faced together. We are looking forward to continuing our partnership as we expand our brands and market opportunities."
Claire Wilson
eBusiness Director, bareMinerals
"Onepilot helped us to build a very efficient knowledge base where their agents can easily find relevant use cases, thanks to a clear architecture and elaborate AI predictions. That truly increases their efficiency on a daily basis!”
Eva Spreters
Customer Success Manager, Pony
"A substantial shift from the previous outsourcing model was evident, as Onepilot assumed more ownership in various aspects, including QA, training, scheduling, monitoring productivity, and recruitment. It has made scaling up operations significantly lighter on Zego's shoulders, as Onepilot efficiently handled day-to-day pain points."
Maryia Balbachan
Commercial Operations Lead UK & Ireland, Zego
“Onepilot offers a streamlined onboarding process, facilitating direct engagement. The approach is swift, providing relevant information, addressing potential objections, and efficiently creating a comprehensive database for a smooth and efficient workflow. There is always a solution, which we end up by figuring out together. Everything is simple, and our relationship with Onepilot is meant to last."
Sebastien Pochet
Head of Growth, Vertuoza
"Your agents act like SDRs we would have trained ourselves. For us, its additional revenue as Onepilot drastically increases our responsiveness by doubling our outbound call rate."
Benjamin Cuménal
Head of sales, LegalPlace
“Having access to datas such as the number of tickets processed, average response time, the breakdown of tickets processed is highly convenient and reinsuring as we have a clear vision on the agents efficiency. We also have access to our client verbatims which helped us improve our service and processes, resulting in a +6% increase on our CSAT”
Baptiste Vincent
Customer success, Cubyn
"What impresses me the most with Onepilot is the ultra-fast handling of even our most complex processes and the perfect capacity of the agents to respect our "tone of voice". The goal was to maximize the bandwidth of our teams so they could focus on developing our brand. We have seen an increase in their productivity of at least 50%.”
Sophie Boileau
Customer experience Manager, Les Raffineurs
"We partnered with Onepilot to support us across multi brand markets and help us deliver exceptional customer experience. The Onepilot team have delivered quick and knowledgeable solutions for every challenge we faced together. We are looking forward to continuing our partnership as we expand our brands and market opportunities."
Claire Wilson
eBusiness Director, bareMinerals
“We leverage on Onepilot global footprint to expand and scale alongside with them. The fact of having BFSI certified and native agents were a must have for us.”
Thibaut Predhomme
Chief of Staff, Sorare
“We leverage on Onepilot global footprint to expand and scale alongside with them. The fact of having BFSI certified and native agents were a must have for us.”
Thibaut Predhomme
Chief of Staff, Sorare
“Onepilot has impressed me with its ability to grow its team and manage a large volume of tickets. Their organization is really effective, and allows you to delegate all or part of your customer service with peace of mind. Well done!”
Glenda Barbosa
Head of Customer Quality Experience, Leetchi
“Onepilot has impressed me with its ability to grow its team and manage a large volume of tickets. Their organization is really effective, and allows you to delegate all or part of your customer service with peace of mind. Well done!”
Glenda Barbosa
Head of Customer Quality Experience, Leetchi
"I have been very impressed by the capacity of Onepilot to provide consistent, high quality service to our users. They understood very fast our internal processes and have been able to deliver fast and accurate answers resulting in a 120% increase on our repeat business.“
Celia Lopez
Head of Customer Support, Getaround
"I have been very impressed by the capacity of Onepilot to provide consistent, high quality service to our users. They understood very fast our internal processes and have been able to deliver fast and accurate answers resulting in a 120% increase on our repeat business.“
Celia Lopez
Head of Customer Support, Getaround
"We've got our costs under control with Onepilot and we're moving forward calmly at each peak in activity because we know we won't have a backlog."
Boris Petit Lavandier
Customer Success Manager, JOTT
"We've got our costs under control with Onepilot and we're moving forward calmly at each peak in activity because we know we won't have a backlog."
Boris Petit Lavandier
Customer Success Manager, JOTT
“Onepilot really took up the challenge on helping become more flexible, provide accurate answers with an amazing time of response! They really know how to train agents and provide great advice in customer service. One of the greatest things is that our CX Manager now has more time to think about the strategy and give meaningful feedback to our product and marketing teams”
Baptiste Theissier
Operations Director, Le Slip Français
“Onepilot really took up the challenge on helping become more flexible, provide accurate answers with an amazing time of response! They really know how to train agents and provide great advice in customer service. One of the greatest things is that our CX Manager now has more time to think about the strategy and give meaningful feedback to our product and marketing teams”
Baptiste Theissier
Operations Director, Le Slip Français
"Onepilot helped us scale in no time while winning many merchant's tenders thanks to outstanding customer care SLAs. The onboarding last less than 2 weeks and our agents handle 99% of our tickets with a high level of expertise. The team is amazing and the processes they built should be teach at school. Highly recommend!"
Benjamin Bourdeau
CEO, Swoopin
"Onepilot helped us scale in no time while winning many merchant's tenders thanks to outstanding customer care SLAs. The onboarding last less than 2 weeks and our agents handle 99% of our tickets with a high level of expertise. The team is amazing and the processes they built should be teach at school. Highly recommend!"
Benjamin Bourdeau
CEO, Swoopin
“The agents can be very autonomous to answer our clients, they know where to find the proper answer for each use case in the knowledge base embedded in Onepilot App and use the proper tone of voice of the brand. What I really love is that I can access data in real-time on my dashboard to check agents responses and make comments directly in the platform to improve processes if needed.”
Domitille Lambert
Head of Customer Care, Smallable
“The agents can be very autonomous to answer our clients, they know where to find the proper answer for each use case in the knowledge base embedded in Onepilot App and use the proper tone of voice of the brand. What I really love is that I can access data in real-time on my dashboard to check agents responses and make comments directly in the platform to improve processes if needed.”
Domitille Lambert
Head of Customer Care, Smallable
Powering the world's best teams.
250+ customers trust us to handle 15M+ interactions per year, from next-gen startups to established entreprises.
Powering the world's best teams.
250+ customers trust us to handle 15M+ interactions per year, from next-gen startups to established entreprises.