What's new
Main releases on Onepilot platform
April 2025
16 improvements
Calendar
Add autocomplete on batch filter
Calendar
Add "Height multiplicator" option to well display any duration shifts
Calendar
Add clean "Hourly payment" feature
Calendar
Add "No-show" feature
Calendar
Add Shift Analytics and Slot Analytics tables
Calendar
Add "Propose my shift" feature on the new Calendar
Calendar
Remove Decathlon banner to push shift taking
Calendar
Improve inactivity checkout for non-TC customers
Call Hub
Responsive Call Hub
Copilot
Multiple AI improvements (more control, context and time saved)
KB
Display possible bonus in the KB page title
KB
Add KB typage option (TT info, internal note and TT macro)
Minimum Requests
Add the "# of Evergreen Academy" eligibility rule
Minimum Requests
For tracking, add a log when a MR is automatically refused
QC
Hide to Agents Leads the % and the final QC score to avoid cognitive bias
Status
Agent Expert status
113 fixes
Academy
Fix Academy URL when using Cmd+K search
Calendar
Fix shift modification blocked
Call Hub
Fix calls blocked to be logged
Call Hub
Fix call back feature
Call Hub
Fix Call Hub live monitoring loading
Call Hub
Give Agents Leads permissions to listen recordings
Dashboard
Fix Ops dashboard access
Minimum Requests
Fix MR refusal snackbar
QC
Unlock QC and escalations access to Agents Leads
Tech
Multiple Tech improvements (stability, security and Tech debt reduction)
Views
Remove churned customers from views priority module
And a lot more…
March 2025
18 improvements
Calendar
Create a shift in 1 click (30min by default, any duration on drag)
Calendar
Filter to hide Saturday, Week-end and past days
Shift Hub
Add "Resume" and "Start" shift buttons on the homepage
Tickets
Allow agents to edit and delete logged tickets
Calendar
Close the details shift side panel with Echap
Calendar
Add confirmation modal when editing a started shift
Call Hub
Redirect call to customer on closed / no_agent_shifting / outside_schedule
Call Hub
Preparation of 2 new customers release
Call Hub
Rework agent interface to take settings into account
Call Hub
Improve settings display
Call Hub
Auto clean of unused outbound numbers
Call Hub
Upgrade servers size to avoid overloading
Call Hub
Get transfered call events
Call Hub
Add "all_pages_loggable" condition for Eodom customers
Call Hub
Adapt MR rules to take into account "Get 2 tickets"
Call Hub
Change "OM" to "AM" on the customer dashboard
Das Problem
Ein paar Zahlen über unser Ticket-Center.
Heroes Hub
Add welcome training emails agent per mission
85 fixes
Academy
Fix the academy not showing on agents page
Academy
Display in view mode the video title
Accounts
Fix on the creation of Google accounts
Calendar
Fix a timezone issue for a customer
Call Hub
Disable Call Hub Standalone page if Shift Hub enabled
Call Hub
Allow outbound for missed calls
Call Hub
Fix the KB entry selection
Dashboard
Fix the agent dashboard page which were down
Finance
Fix the customer and agent access to their bills on a customer
Integrations
Fix the pulling of Gorgias tickets
KB
Archive KB Comments when pages are deleted
QC
Fix the "Technical problem" page when filtering QCs
QC
Fix the Agent Lead QCs access
QC
Fix the QCs recorded call access
Shift Hub
Fix the outbound calls access
Shift Hub
Fix the always disabled "Hold" button
Shift Hub
Fix the "Technical problem" page
Tickets
Improve performance
And a lot more…