What's new

Main releases on Onepilot platform

April 2025

16 improvements

Calendar

Add autocomplete on batch filter

Calendar

Add "Height multiplicator" option to well display any duration shifts

Calendar

Add clean "Hourly payment" feature

Calendar

Add "No-show" feature

Calendar

Add Shift Analytics and Slot Analytics tables

Calendar

Add "Propose my shift" feature on the new Calendar

Calendar

Remove Decathlon banner to push shift taking

Calendar

Improve inactivity checkout for non-TC customers

Call Hub

Responsive Call Hub

Copilot

Multiple AI improvements (more control, context and time saved)

KB

Display possible bonus in the KB page title

KB

Add KB typage option (TT info, internal note and TT macro)

Minimum Requests

Add the "# of Evergreen Academy" eligibility rule

Minimum Requests

For tracking, add a log when a MR is automatically refused

QC

Hide to Agents Leads the % and the final QC score to avoid cognitive bias

Status

Agent Expert status

113 fixes

Academy

Fix Academy URL when using Cmd+K search

Calendar

Fix shift modification blocked

Call Hub

Fix calls blocked to be logged

Call Hub

Fix call back feature

Call Hub

Fix Call Hub live monitoring loading

Call Hub

Give Agents Leads permissions to listen recordings

Dashboard

Fix Ops dashboard access

Minimum Requests

Fix MR refusal snackbar

QC

Unlock QC and escalations access to Agents Leads

Tech

Multiple Tech improvements (stability, security and Tech debt reduction)

Views

Remove churned customers from views priority module

And a lot more…

March 2025

18 improvements

Calendar

Create a shift in 1 click (30min by default, any duration on drag)

Calendar

Filter to hide Saturday, Week-end and past days

Shift Hub

Add "Resume" and "Start" shift buttons on the homepage

Tickets

Allow agents to edit and delete logged tickets

Calendar

Close the details shift side panel with Echap

Calendar

Add confirmation modal when editing a started shift

Call Hub

Redirect call to customer on closed / no_agent_shifting / outside_schedule

Call Hub

Preparation of 2 new customers release

Call Hub

Rework agent interface to take settings into account

Call Hub

Improve settings display

Call Hub

Auto clean of unused outbound numbers

Call Hub

Upgrade servers size to avoid overloading

Call Hub

Get transfered call events

Call Hub

Add "all_pages_loggable" condition for Eodom customers

Call Hub

Adapt MR rules to take into account "Get 2 tickets"

Call Hub

Change "OM" to "AM" on the customer dashboard

Das Problem

Ein paar Zahlen über unser Ticket-Center.

Heroes Hub

Add welcome training emails agent per mission

85 fixes

Academy

Fix the academy not showing on agents page

Academy

Display in view mode the video title

Accounts

Fix on the creation of Google accounts

Calendar

Fix a timezone issue for a customer

Call Hub

Disable Call Hub Standalone page if Shift Hub enabled

Call Hub

Allow outbound for missed calls

Call Hub

Fix the KB entry selection

Dashboard

Fix the agent dashboard page which were down

Finance

Fix the customer and agent access to their bills on a customer

Integrations

Fix the pulling of Gorgias tickets

KB

Archive KB Comments when pages are deleted

QC

Fix the "Technical problem" page when filtering QCs

QC

Fix the Agent Lead QCs access

QC

Fix the QCs recorded call access

Shift Hub

Fix the outbound calls access

Shift Hub

Fix the always disabled "Hold" button

Shift Hub

Fix the "Technical problem" page

Tickets

Improve performance

And a lot more…